Stryker Spine Senior Team Member (East Florida and Alabama) in West Palm Beach, New Jersey

Requisition ID 29926BR

Job Title Spine Senior Team Member (East Florida and Alabama)

Group Orthopaedics

Division Spine

Business Unit SLS

Business Function Sales

Country United States

State/Province NJ

City West Palm Beach

Employment Category Full Time

Percent Travel Required Up to 30%

Shift 1st

About Stryker

Stryker is one of the world's leading medical technology companies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. More information is available at www.stryker.com All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable law. We are an EO employer – M/F/Veteran/Disability.

Job Description / Information

  • Maintain customer accounts by reconciling invoices and applying items to accounts receivable.

  • Assist with processing transactions in order entry, resolving issues, and developing ad hoc reports. Utilizing procedures for process improvement, involved with software updates and upgrades.

  • Communicate directly with sales force, internal departments and clients to pursue and resolve issues related to orders, accounts receivable and returns

  • Assist and guide other Team Members with less experience.

  • Provide phone support for inquiries from sales and healthcare professionals

  • Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships

  • Process all work in accordance with relevant working practices and standard operating procedures

  • Provide feedback and suggestions to improve service levels, internal processes and customer support methodology

  • Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment

  • Provide support beyond standard hours as needed if call volume and/or workload require additional time

  • Supports Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales

  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

  • Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing

  • Prepares product or service reports by collecting and analyzing customer information

  • Determine sequence and release of back orders according to stock availability

Minimum Qualifications

  • 2 year Degree or equivalent work experience

  • At least two (2) years experience in a Team Member capacity with increasing responsibilities and proven success.

  • 3-4 years customer or account management experience

  • Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures

  • Strong skills with office technology (e.g. Oracle, ERP systems, Access, Excel and Word.)

  • Strong problem solving and communication skills

  • Must have excellent organizational, customer service and follow up skills

  • Demonstrated phone skills; ability to maintain composure in stressful situations

  • Demonstrated interpersonal skills with ability to successfully communicate verbally and in writing

  • Demonstrated accuracy in data entry and report generation

  • Knowledge of the medical implant industry and hospital customer base preferred

  • Must have the ability to work flexible hours, as needed to support the business needs

  • Must be able and willing to work successfully in a team environment

All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Stryker is an EO employer – M/F/Veteran/Disability