Citizens Bank Business Banking Operations Credit Associate in Warwick, Rhode Island


Request the necessary supporting loan documentation to complete application or servicing processes Review, analyze and determine acceptability of documents to established standardsCommunicate with both internal and external customers identifying required information and provide status updates to appropriate partiesMaintain/update appropriate systems with extreme accuracyDetermine and order necessary due diligence based on type of taskEnsure all activities meet Bank, departmental, and regulatory expectationsEffectively multitask various customer requests and adhere to business service level agreements while maintaining accuracyPerform research and validation on Business Banking loans to ensure accurate reporting and process executionAssists with the transfer of credits, supports the establishment, and maintenance of virtual credit files and the overall preparation of a file for underwriting as specified in accordance with the Policies and Procedures established by Business Banking OperationsProvides general operational support for the Business Banking Operations department


1-3 years of relevant business experience. A minimum of 1 year in Banking and/or Financial Services.2+ years with MS Word, Excel and OutlookHighly motivated and team-orientedAbility to expedite moderately complex problem resolutionHighly-effective written and oral communication skills Able to provide exceptional customer service and to effectively communicate with customers, colleagues, and with all levels of managementAbility to effectively manage a pipeline of credits, independently prioritizing activitiesStrong organizational skills with the ability to manage multiple priorities in a time sensitive environment while maintaining service level agreements. Prior work experience in a business/commercial lending environment is preferred with knowledge of customary products, practices and policiesKnowledge of SBA processing and real estate secured lending is preferredKnowledge of typical commercial loan documentation, financial statements and due diligence is preferredEducation, Certifications and/or Other Professional Credentials: High school or Equivalent (GED) required; Associate's or Bachelor's Degree preferredKey Success Factors5-7 years of commercial loan operations experience3-5 years prior related customer service experience• Hours & Work ScheduleHours per Week: 40 hourWork Schedule: Monday - Friday 8:30AM - 5:00PMWhy Work with UsAt Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment and Opportunity Employer/Disabled/VeteranIt is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.Equal Opportunity & Affirmative Action Employer Disabled/VeteranCitizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.