Citizens Bank Business Banking Operations Credit Assoc I in Warwick, Rhode Island


  • Review, analyze, and determine acceptability of documents to established standards

  • Request the necessary supporting loan documentation to complete application or servicing processes

  • Communicate with both internal and external customers identifying required information and provide status updates to appropriate parties

  • Maintain/update appropriate systems with extreme accuracy

  • Determine and order necessary due diligence based on type of task

  • Ensure all activities meet Bank, departmental, and regulatory expectations

  • Effectively multitask various customer requests and adhere to business service level agreements while maintaining accuracy

  • Perform research and validation on Business Banking loans to ensure accurate reporting and process execution

  • Assists with the transfer of credits, supports the establishment, and maintenance of virtual credit files and the overall preparation of a file for underwriting as specified in accordance with the Policies and Procedures established by Business Banking Operations

  • Provides general operational support for the Business Banking Operations department


  • 1-3 years of relevant business experience.

  • A minimum of 1 year in Banking and/or Financial Services.

  • 2+ years with MS Word, Excel and Outlook

  • Highly motivated and team-oriented

  • Ability to expedite moderately complex problem resolution

  • Highly-effective written and oral communication skills

  • Able to provide exceptional customer service and to effectively communicate with customers, colleagues, and with all levels of management

  • Ability to effectively manage a pipeline of credits, independently prioritizing activities

  • Strong organizational skills with the ability to manage multiple priorities in a time sensitive environment while maintaining service level agreements.

  • Prior work experience in a business/commercial lending environment is preferred with knowledge of customary products, practices and policies

  • Knowledge of SBA processing and real estate secured lending is preferred

  • Knowledge of typical commercial loan documentation, financial statements and due diligence is preferred

Why Work with Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment and Opportunity Employer/Disabled/Veteran

It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.