Stryker Mako Product Specialist in South Africa

Requisition ID 29560BR

Job Title Mako Product Specialist

Group Global Quality and Ops

Division EEMEA

Business Unit South Africa

Business Function Sales

Country SOUTH AFRICA

Employment Category Full Time

Percent Travel Required Up to 40%

Shift 1st

About Stryker

Stryker is one of the world's leading medical technology companies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. More information is available at www.stryker.com All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable law. We are an EO employer – M/F/Veteran/Disability.

Job Description / Information

Provide clinical product support to all end users and provide on-site guidance and assistance during surgical procedures. Provide training, ongoing in-services, and customer education to assigned account(s). Provide feedback on product design to improve performance and customer satisfaction.

  • Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment and instruments to insure ideal placement and precision.

  • Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/ Robotic Arm Interactive Orthopedic System, assists surgeon in preoperative implant planning, implant sizing and positioning.

  • Provide complete reports and associated metrics to management, direct supervisor and company's regulatory department detailing case reviews, services performed and recommendations for product, documentation and methodology improvements Maintains and controls local MAKO consigned equipment, instrument, implant and disposables inventories, processes sales orders and provides forecast input to District Sales Manager.

  • Train physicians and hospital personnel, including OR staff, radiology and central sterile processing on the use of the RIO System, accessories, disposables and implants.

  • Provide prompt and accurate complaint reports per the requirements of MAKO’s quality system.

  • Solve product problems for customers in an expeditious manner.

  • Provide case coverage at unassigned accounts.

  • Support the development and execution of the sales plan as well as grow the utilization of the RIO system by increasing volume with current and potential surgeons.

  • Actively sell the clinical benefits of the products, and build strong, positive relationships with key surgeons and OR staff at targeted accounts.

  • Collaborate with Sales Representatives and Marketing to increase public awareness.

  • Obtain purchase orders for products consumed during surgical procedures and maintains and tracks consigned inventories of company's products.

  • Partner with other cross functional teams in selling the clinical benefits of the company’s products, drive continuous account growth and case volume.

Minimum Qualifications

Dipolma and/or Prefer Bachelor’s Degree in business or a related technical field of study.

  • Prefer 2+ years’ experience in a sales and/or technical environment (medical, pharmaceutical or healthcare industry)

  • Valid Driver’s license with good driving record

  • Demonstrated knowledge of customer service principles and processes

  • Demonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance)

  • Demonstrated problem solving and interpersonal communication skills

  • Demonstrated ability to analyze and comprehend written specifications and to assist customers with product selections that will comply with those specifications

  • Demonstrated detail orientation

  • Demonstrated ability to apply office technology (e.g., ERP systems and Microsoft Access, Excel and Word)

All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Stryker is an EO employer – M/F/Veteran/Disability