Michigan First Credit Union Teller Supervisor in United States

Teller Supervisor

Tracking Code

217268-030

Job Description

Michigan First Credit Union was founded more than 90 years ago by educators and now delivers world-class service to more than 138,000 members at 18 branches throughout Michigan, and we’re growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.

Michigan First highlights:

  • 400+ team members

  • 15 branches in Metro Detroit, three branches in Grand Rapids, and one in the Lansing area.

  • Industry leader in community support and charitable giving through the Michigan First Foundation

  • Member Services Call Center operates 24/7/365

  • Current assets of more than $850 million

Awards

Michigan First Credit Union has been the proud recipient of:

  • 2017 Best Credit Unions to Work For

  • 2017 Detroit Free Press Top Workplaces

  • 2017 101 Best & Brightest

  • 2017 Crain’s Coolest Places to Work

We are currently seeking a Teller Supervisor to join us. The person in this position will report to the Branch Manager.

KEY JOB RESPONSIBILITIES:

  • Utilizes scheduling software efficiently and effectively to prepare and assign work shifts to tellers.

  • Utilizes HR@your service to approve or reject leave time requests from tellers, while maintaining adequate staffing levels.

  • Works in conjunction with Branch Leadership to recommend and select new hires, to identify team members eligible for promotional opportunities and/or to recommend team members for separation.

  • Monitors teller work activity on a daily basis – observes, coaches and counsels tellers; administers on-the-spot corrective action; recommends remedial teller training as necessary.

  • Maintains sales and procedural proficiency in all products and services offered; Supports branch sales and service goals and tracks accordingly; Coaches tellers in product knowledge, sales and member service.

  • Participates with Branch Leadership in administering regular teller performance evaluations and addressing development needs of tellers.

  • Participates with Branch Leadership in the disciplinary process for policy infractions or work rule violations up to and including recommending dismissal.

  • Works in conjunction with Branch Leadership and/or Senior Teller and Head Teller to answer questions and resolve difficult or complex problems presented by tellers.

  • Assists tellers when balancing problems occur - using knowledge of common errors; verifies cash when overages/shortages occur; gives transaction approvals as necessary.

  • Monitors teller line for compliance with banking regulations and Michigan First Credit Union policies; takes action to resolve any out-of-compliance issues.

  • Becomes/is an advocate of the Michigan First culture, supporting diversity, philosophy and other credit union initiatives. Fosters a positive image of Michigan First via professional representation in all contacts and complies with all of Michigan First’s mission and vision goals. Reflects each of the credit union’s “Isms” in daily job performance. Learns and utilizes the EMEC way (Every Member’s Experience Counts) in day-to-day responsibilities when communicating with members and team members.

LEADERSHIP RESPONSIBILITIES:

  • Responsible for overseeing all daily branch functions and overall customer experience in the absence of the Branch Leader and Assistant Branch Leader.

  • Direct Leadership responsibilities pertain to the positions of: Head Teller, Senior Teller, Teller and Floating Teller.

  • Demonstrates commitment to Michigan First Credit Union “Leader Code of Conduct”

QUALIFICATIONS/REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Three to Five Years of counting, receiving and disbursing money and executing financial transactions as a teller in a full-service financial institution; Keystone experience preferred.

  • Associate’s Degree in Business Administration or related field OR equivalent professional experience;

  • One to three Years’ experience as a team lead. Advanced leadership skills beneficial.

  • Demonstrated computer proficiency in a Windows environment.

  • Excellent written and oral communication skills.

  • Interpersonal skills to include a significant level of trust, diplomacy, courtesy and tact.

  • Sales ability and persuasiveness.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • While performing the duties of this job, the team member will be required to stand during all periods of time spent at the teller window or at the reception desk.

  • The team member may occasionally be required to lift and/or move up to 50 pounds.

Michigan First offers one of the strongest benefit programs around including a high portion of paid coverage for medical, dental, vision, disability & life insurance and 401(k) with credit union match, & tuition reimbursement. Our extensive training program and state-of-the-art learning system is designed to prepare you so you are both business savvy and confident when working with our members.

Michigan First Credit Union is an Equal Opportunity Employer.

Job Location

Eastpointe, Michigan, United States

Position Type

Full-Time/Regular