Michigan First Credit Union Retail In-Store Assistant Branch Manager in United States

Retail In-Store Assistant Branch Manager

Tracking Code


Job Description

Michigan First Credit Union was founded more than 90 years ago by educators and now delivers world-class service to more than 138,000 members at 18 branches throughout Michigan, and we’re growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.

Michigan First highlights:

  • 400+ team members

  • 15 branches in Metro Detroit, three branches in Grand Rapids, and one in the Lansing area.

  • Industry leader in community support and charitable giving through the Michigan First Foundation

  • Member Services Call Center operates 24/7/365

  • Current assets of more than $850 million


Michigan First Credit Union has been the proud recipient of:

  • 2017 Detroit Free Press Top Workplaces

  • 2017 101 Best & Brightest

  • 2017 Crain’s Coolest Places to Work

  • 2017 Best Credit Unions to Work For

Job Description

Leader. Charismatic. Friendly. Problem solver. Team player. Does this sound like you? If so, we’ve got the perfect position for you as a Retail In-Store Assistant Branch Manager.

As a Retail In-Store Assistant Branch Manager at Michigan First Credit Union, you’ll be challenged to deliver five-star service while building relationships with our members. We’re a family here, so outstanding teamwork is a must. Our number one goal is to provide our members, and potential new members, with personalized solutions suited to their financial situations, so they can walk out feeling happy, satisfied, and worry-free.

What You’ll Do:

  • Serve as a motivational leader and share your expertise in lending, investments and other banking products and services with members, potential members, and your team.

  • Provide stellar service to Credit Union members. Ideal candidates will have a proven track record of delivering phenomenal service in a financial and/or retail environment and are comfortable with “needs-based” selling.

  • Serve as a face for our brand. Happy, confident, positive – that’s who we are. We want exceptional conversationalists with outgoing personalities that are passionate and enthusiastic about meeting and making connections with others.

  • Manage the details. You’ll be responsible for all or part of scheduling staff, assigning duties and priorities in accordance with Credit Union policies, principles and procedures, as assigned by the Branch Manager.

  • Teach and inspire. Your teammates will look to you for guidance and you’ll set the tone for branch success. Excellent interpersonal skills are a must!

  • Share our services. Seek out and talk directly with in-store customers to evaluate their financial needs and see where our products fit in.

  • Research. You’ll make recommendations for new, improved or expanded products and services based on feedback from store customers. You’ll also review other in-store operations to plan and direct sales programs that address emerging needs and potential members.

  • Find better ways. Develop plans that increase material, machine, and team member efficiency.

  • Lend a hand. The Branch Manager will rely on you to help them get the job done, and you’ll assist them with completing other duties as assigned, including providing overall branch direction, coordination and evaluation in their absence.

  • Crunch the numbers. You’ll oversee the reporting and analysis of all transactions, goals and activities, and prepare branch reports and schedules required by headquarters or regulatory agencies.

  • Aid with developing joint promotional opportunities with the retailer.

  • Help conduct promotions. Support the Credit Union in promoting products and services, and lead team members to do the same.

  • Ensure the branch image is favorable and reflects a sound and secure financial institution that employs prudent housekeeping procedures, safety measures, and provides a pleasant atmosphere for members, including privacy, confidentiality, and ease of use.

What We’re Looking For:

  • Education. Must have an associate’s degree or two years of equivalent leadership experience with a bank or credit union.

  • Financial institution background. Thorough knowledge of lending processes and experience with financial institution products and services is a must.

  • Outgoing, personable candidates. You must truly love people to work here. We’re looking for exceptional conversationalists who demonstrate the ability to engage strangers in conversation about our services, and adhere to our member service standards each day.

  • Critical thinking skills. We’re looking for someone with creative and innovative problem identification and resolution skills.

  • Coaching experience. Must have experience evaluating and making sound decisions on sales, service and other skill levels of team members, and a track record of successfully coaching team members to improve their skills.

  • Must be able to work a flexible schedule, including weekends and early evenings. (Please note – Team members are only expected to work two Saturdays per month, and no Sundays. When scheduled to work on Saturdays, in addition to having Sunday off, team members will normally receive another day off during the weekday.)

  • Communications skills. We’re looking for top-notch skills, whether you’re interacting in-person or through email, we want excellent communicators.

  • Computer savvy professionals. Proficiency in Microsoft Word, Excel and PowerPoint is a plus!

  • Cool, calm and collected personalities. In this role, it’s vital you have the ability to multi-task and be flexible.

  • Must be able to assist at any of our in-store locations to meet business needs.

Who We Are:

Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture centered around service, professionalism, and growth. The perks are pretty cool, too – we’re consistently named as a 101 Best & Brightest Place to Work (nationally!) as well as several other local workplace awards, mainly because of our competitive pay, excellent benefits package, and supportive policies.

Michigan First Credit Union is an Equal Opportunity Employer

Job Location

Southgate, Michigan, United States

Position Type