Michigan First Credit Union Mortgage Specialist in United States

Mortgage Specialist

Tracking Code


Job Description

Michigan First Credit Union was founded more than 90 years ago by educators and now delivers world-class service to more than 138,000 members at 18 branches throughout Michigan, and we’re growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.

Michigan First highlights:

  • 400+ team members

  • 15 branches in metro Detroit and three branches in Grand Rapids

  • Industry leader in community support and charitable giving through the Michigan First Foundation

  • Member Services Call Center operates 24/7/365

  • Current assets of more than $850 million


Michigan First Credit Union has been the proud recipient of:

  • 2017 Detroit Free Press Top Workplaces

  • 2017 101 Best & Brightest

  • 2017 Crain’s Coolest Places to Work

  • 2017 Best Credit Unions to Work For


The Mortgage Specialist position provides support to operations and origination team members of the mortgage team, as well as provides financial information to management.


  • Assist with financial accounting of the day-to-day of Mortgage team inclusive of:

  • Submitting debt to the accounting department for payment as it is received and monitor account balances, ensure that receivables are collected promptly, record cash receipts and make bank deposits, Conduct a monthly reconciliation of bank and credit accounts, conduct periodic reconciliations of all accounts to ensure their accuracy, issue regular financial statements to upper management, provide information to the external accountant who creates the company’s financial statements and maintain the chart of accounts

  • Assemble information for external auditors

  • Maintain an orderly accounting filing system

  • Complete the LDP and SAM checks as needed, and complete quarterly audits

  • Calculate loan officer commissions on closed loans and report them to HR monthly

  • Track and report Loan Officer hours to HR

  • Provide clerical and administrative support to management as requested

  • Assist Human Resources with the onboarding of new origination and operations team members:

  • Create user accounts for various vendors, lenders, and software

  • Explain how to get headshots, business cards, marketing resources, etc.

  • Update phone lists, user lists with appraisal services and CRM providers

  • Track and perform government agency insuring of loans, including VA and FHA

  • Receive and prepare closed loan packages for the post-closing department

  • Provide weekly and daily reports related to the movement of loans through the pipeline for performance tracking purposes

  • Disburse and track referral sources as they arrive

  • Report team member referrals to HR monthly

  • Prepare Instructional documents for the company knowledge database “the Hub”

  • Track, upload, and deliver final documents on all closed loans, request overdue docs from title companies

  • Send out notice of servicing transfers on investor loans

  • Track and receive first mortgage payments when the purchase of an investor loan is delayed

  • Track the registration and transfer of every loan in MERS

  • Prepare and record mortgage related documents with various counties as needed

  • Conduct general point of contact duties with vendors, creditors, lenders, and software providers

  • Becomes/is an advocate of The Michigan First Way, supporting all facets of it, including complete fulfillment of Our Promise, 5 STARS Service, SOLVE IT and our ISMs. Fosters a positive demeanor and image through professional representation in all contacts with both, team members and members. Consistently reflects and displays each of our “ISMs” in daily job performance, as well as in all business interactions while executing on our goals and initiatives. Learns and utilizes EMEC (Every Member’s Experience Counts) in day-to-day responsibilities when communicating with members only.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Proficiency in all Microsoft Office products is required, especially Microsoft Excel and QuickBooks.

  • Ability to communicate clearly with team members and team leaders by phone, in person, or through written correspondence.

  • Ability to multi-task & handle complex situations, while providing solutions.

  • Ability to perform duties with minimal direction.

  • Strong organizational skills are required.

  • Attention to detail is a must.

  • Ability to effectively present information, both in one-on-one and small group situations.

  • Strong ability to maintain confidentiality is a must.

Michigan First offers one of the strongest benefit programs around including a high portion of paid coverage for medical life insurance. Our extensive training program and state-of-the-art learning system is designed to prepare you so you are both business savvy and confident when working with our members.

Michigan First Credit Union is an Equal Opportunity Employer.

Job Location

Lathrup Village, Michigan, United States

Position Type