General Motors Global Propulsion Systems Program Quality Manager - QUA0003943 in United States
This position is the single point “voice of the customer” supporting the Propulsion System Chief Engineer and Program Manager to assure segment leadership in J.D. Power and warranty.This position also represents propulsion systems with the vehicle platform program quality leadership and program teams.
Central focus to the organization regarding quality for Global Propulsion System (GPS) across the entire development process, through manufacturing, and into the field. Key responsibilities include:
·Perform early issue identification, tracking and resolution to ensure segment leadership.
·Provide clear and timely communication to Quality management relative to quality issues.
·Coordinate the quality execution of New and Major GPS launches.
·Deploy quality deliverables according to planned development timing.
·Work with the product team to identify and gather critical status updates for Quality reviews.
·Facilitate Quality Review meetings and integrity of presentation materials.
·Support GPS Program Execution Team (PET) with quality analysis information.
·Facilitate Program team Pre-PIT / CPIT meetings.
·Provide detailed analysis on every issue to champions for resolution and proactively approach issues including warranty claims / CTF / CVEP / DTC / TAC / JDP / etc.
·Analyze, project and track warranty and Customer survey information.
·Support the development of the global quality planning process and templates.
·Coordinate engine / transmission/ electrification exchange programs and teardowns.
·Support Quality Deep Dives / Sector Reviews / Quality Councils.
·Complete retrofit requests and support special quality studies.
·Create and foster relationships across multiple functions and regions.
Basic Required Qualifications
·High degree of problem solving skills & experience.
·High level of oral and written communication & presentation skills.
·High level analytical ability where problems are unusual and difficult.
·Ability to work independently and identify issues through data.
·High level of interpersonal skills to effectively work with others and in a team environment.
·Demonstrated technical and professional skills in job related area required.
Basic Preferred Qualifications
·GPS manufacturing or Vehicle assembly plant experience preferred.
Education and Training
·Bachelor of Science degree or equivalent (engineering degree preferred).
·Experience in one or more of the following: Quality, Engineering, Plant Manufacturing, Product Development, Supplier Quality or Brand Quality.
·OpEx, Red X and DFSS familiarity and experience desired.
·Familiarity with warranty systems required (GART, QIS).
·Computer skills - Excel/pivot tables, PowerPoint, Word.
·Knowledge of customer survey expectations (JD Power, Consumer Reports, Compass).