Stryker Operations Specialist in Thailand
Requisition ID 29835BR
Job Title Operations Specialist
Group Asia Pacific
Business Unit Singapore
Business Function Supply Chain/Logistics/Distribution
Employment Category Full Time
Percent Travel Required Up to 10%
Stryker is one of the world's leading medical technology companies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. More information is available at www.stryker.com All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable law. We are an EO employer – M/F/Veteran/Disability.
Job Description / Information
Provide clerical support and coordination among sales staff, customers and Logistic team in a professional manner.
Interface cross-functionally at all levels within the divisions of the company, including communication across with all levels and external resources and concerns such as freight forwarders, 3 rd party service providers and customs authorities.
Prepare report analyses in product/customer/sales status.
Manage ordering process, product delivery and shipment, customer’s payment status and regular follow up the ordering activities and delivery.
Provide product information, availability and pricing to the customers in accordance with guidelines and compile the customers’ feedback or complaints to improve business effectiveness.
Process billing activities & monthly closing
Proper manage company ASSET (CER instruments, demo/sample goods) under supervision of Finance Manager and Commercial Director
Keep stock control (instrument consignment and inventory) system up to date and planning future capacity requirements for direct sales and implant team.
Engage professionally import/export for Marketing activities i.e Stryker’s workshops in Thailand to boost up Stryker’s products.
Good Custom clearance and importation knowledge especially for Medical devices
Uphold the Compliance Culture and philosophy of the Company by ensuring the business is kept abreast and aligned to the highest code of ethic not limited to ADVAMED.
Diploma holder in business administration or related disciplines 3-5 years of experience in customer service, supply chain and logistics.
Preferred experience in healthcare industry at least one year
Proficient in MS office suites of products such as Word, Excel & Powerpoint
Good communication skill.
Able to build relationship across all levels of organization.
Ability to prioritize and handle multiple tasks and responsibilities and have excellent follow up skills.
Must demonstrate strong sense of urgency and capable of functioning in a high pressure environment.
Self-motivated with ability to work independently & service oriented.
All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Stryker is an EO employer – M/F/Veteran/Disability