Stryker Associate Field Service Rep - Raleigh, NC in Virtual Address, North Carolina
At Stryker we strive to make Healthcare better. This is done by providing our customers with the best equipment and service. The environment and culture for this role is fast-paced and you’ll be constantly on the go. It requires the ability to solve complex problems while maintaining strong relationships with our customers and sales representatives.
Quick Summary: The person taking the Field Service Representative role will spend the majority of their time in four key areas. They are:
Traveling between hospitals based on assignment of service requests.
Troubleshooting and resolving customer and product issues.
Building positive relationships with Stryker customers.
Documenting service results in order to maintain accurate quality records.
Repair and deliver equipment according to Stryker Medical specifications.
Perform all required quality control checks and preventive maintenance in accordance with the products operation manual.
Present the highest level of customer etiquette in support of the sales team. Promote increased equipment and service usage by establishing and maintaining effective customer relationships.
Responsible for maintaining and recording assigned inventory.
Manage personal schedule by regular and punctual attendance.
Must adhere to Field Service metrics; hours accountability, inventory, overtime accountability, etc.
Ensure all routine maintenance is performed on company vehicle.
Adhere to proper expense reporting procedures.
Complete all designated training programs in timely manner.
Participate in all work assignments as may be deemed suitable and assigned by management.
High school diploma or equivalent.
Must be 21 years of age and have a valid driver’s license.
Effective reading and writing skills.
Willingness and ability to work extended workweek including nights and weekends.
Maintain professional image by proper grooming and dress.
Willingness to follow all safety rules. Adhere to policies and procedures established by Stryker Medical.
Must be able to analyze and resolve equipment issues using independent judgment.
Must be able to follow and explain detailed instruction troubleshooting and inspection procedures.
Must be able to complete detailed documentation accurately.
Must be able to logically diagnose issues and systematically solve problems.
Ability to prioritize issues.
Basic electronic and mechanical aptitude.
Company vehicle/gas card provided
Company cell phone, computer and mechanical tools provided
Industry leading medical benefits & 401K plan
Company stock purchase plan
Business casual dress code. Stryker provides shirts and/or scrubs.
Work From Home: No
Travel Percentage: Up to 50%
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. More information is available at www.stryker.com