Citizens Bank Senior Instructional Designer in Smithfield, Rhode Island


This Senior Instructional Designer will design and develop training programs for all divisions of Citizens Bank. This includes assessment and evaluation methods to measure the effectiveness of training programs. The Sr.Instructional Designer will be directly involved in the initial and on-going design and development of training programs for Citizens.

Primary responsibilities will include (but not be limited to):

  • Managing multiple assigned instructional design projects (classroom and eLearning) that meet needs of Citizens

  • Financial Groups Retail Business.

  • Performing need assessments to determine needs for retail organization and making appropriate recommendations for

  • design of new curriculums or enhancements of current curriculums to meet needs

  • Developing surveys, assessments, and evaluations methods for all curriculums to determine effectiveness

  • Analyzing assessments and evaluations to identify any performance gaps in training curriculums

  • Making appropriate design enhancements and/or recommendations to retail training curriculums based on analysis

  • Performing front-end analysis by comparing actual and ideal performance levels in the workplace; identifying

  • opportunities and strategies for performance improvement through training design and curriculums

  • Participating in business related meetings as requested or required


Required Skills/Experience:

  • 3 or more years of experience with demonstrated understanding of the theories, techniques, and appropriate applications

  • of training interventions used for performance improvement and experience meeting training needs of business (Financial

  • services / banking experience preferred)

  • Strong communication skills (verbal, nonverbal and written)

  • Experience interacting with others within an organization to produce meaningful outcomes

  • Knowledge of Adult Learning Theory

  • Experience understanding the implications of current and evolving computer-based electronic communication within a

  • business environment

  • Savvy with software used as part of instructional design process (ex. Authoring tools, Articulate Storyline, Captivate,

  • CS6 Design Applications (Photoshop, Illustrator), iStock, MS Office (Word, Excel, Access), Quizmaker, SharePoint,

  • Smartsheet, SNAP, SnagIt, WebEx, WIDS)


  • Bachelor's degree in a related field preferred

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday - Friday 8:00-5:00

Why Work with Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment and Opportunity Employer/Disabled/Veteran

It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.