Penske (PTL Canada) District Service Manager in Saint Laurent, Canada


Position Summary:

As a Penske District Service Manager (DSM), you will build a team that looks to connect their work to what motivates them and department goals. You will drive results through your team’s performance to ensure a high degree of effectiveness and customer experience across multiple facilities.

The DSM ensures that all of the district locations are resourced properly and that they are adhering to all policies and procedures through the direct supervision of the Branch Service Managers (BSMs). In order to sustain these traits in the future, the DSM also manages the hiring, training, and development of the organization, and provides input to the District Manager (DM) on the fleet, expenses, and improvement opportunities.

In this position based in Montreal, you will be responsible for 5 locations in the Montreal District (Ottawa to Quebec City) and oversee 15 Managers and Supervisors, approximately 100 Diesel Technicians and Apprentices, and have responsibility to a fleet of approximately 2400 units.

Major Responsibilities:

-Oversee the management and administration of multiple locations across the district

-Implement and manage consistent policies and procedures

-Conduct Location Reviews

-Vendor Interface

-Conduct Company Meetings

-Flawless execution of company processes

-Customer Satisfaction

-Answer "High Cost" Complaints

-Training "Needs" Identification, Cost Control

-Customer Awareness / Support

-Internal Cost of Shops

-Identifying Areas for Improvement and Reinforce Policies and Procedures

-Warranty Management

-Failure analysis

-Maintain relationships with approved suppliers

-Mentor / Coach / Influence a team of Branch Service Managers and Maintenance Supervisors

-Other projects and tasks as assigned by supervisor


-5-10 years of previous work experience in diesel maintenance and preventative maintenance required

-At least 3 years of management experience required

-Associates Degree (business or technical) or Vo-Tech Graduate required

-Bachelor's Degree preferred

-Valid Drivers License required

-Bilingual English/French required

-Proficiency with computers including Microsoft Word, Excel, Outlook and PowerPoint required

-In-depth knowledge of all vehicle components including: engine, drive train, air-brakes, cooling systems, electrical systems, accessories, suspension, and tires required

-Quality program certification (Six Sigma, ISO, etc.) preferred

-TMI, OEM, and technical training courses preferred

-Regular, predictable, full attendance is an essential function of the job

-Willingness to travel as necessary, work the required schedule, work at the specific location required, complete a Penske employment application, submit to a reference verification (to include past employment and education) are required

Physical Requirements:

-The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate must regularly lift and /or move up to 25/lbs12kg, frequently lift and/or move up to 50lbs/ 23kg and occasionally lift and/or move up to 100lbs/45kg.

-Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.

-While performing the duties of this Job, the associate is regularly required to stand; walk; sit and talk or hear. The associate is frequently required to use hands to finger, handle, or feel and reach with hands and arms.

Penske is committed to the principle of equity in employment.

About Penske Truck Leasing

Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group, and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates more than 260,000 vehicles, employs more than 29,000 people, and serves customers from more than 1,000 locations in North America, South America, Europe, Australia, and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and

warehousing management and supply chain management solutions. Visit to learn more.

Work Locations: 2500 Pitfield Blvd Saint Laurent, QC H4S 1Z7

Primary Location: Canada-Quebec-Saint Laurent

Job: Operations Management

Penske (Oracle) Job Name: Operations Management

Req ID: 1802144