Stryker Associate Field Service Representative: Roanoke, VA in Roanoke, Virginia

Requisition ID 31395BR

Job Title Associate Field Service Representative: Roanoke, VA

Group MedSurg and Neurotech

Division Medical

Business Function Installation Maintenance and Repair

Country United States

State/Province VA

City Roanoke

Employment Category Full Time

Percent Travel Required Up to 30%

Shift 1st

About Stryker

Stryker is one of the world's leading medical technology companies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. More information is available at All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable law. We are an EO employer – M/F/Veteran/Disability.

Job Description / Information

At Stryker we strive to make Healthcare better. This is done by providing our customers with the best equipment and service. The environment and culture for this role is fast-paced and you’ll be constantly on the go. It requires the ability to solve complex problems while maintaining strong relationships with our customers and sales representatives.

Quick Summary:

The person taking the Field Service Representative role will spend the majority of their time in four key areas. They are:

  1. Traveling between hospitals based on assignment of service requests.

  2. Troubleshooting and resolving customer and product issues.

  3. Building positive relationships with Stryker customers.

  4. Documenting service results in order to maintain accurate quality records.

Position Responsibilities:

  • Repair and deliver equipment according to Stryker Medical specifications.

  • Perform all required quality control checks and preventive maintenance in accordance with the products operation manual.

  • Present the highest level of customer etiquette in support of the sales team. Promote increased equipment and service usage by establishing and maintaining effective customer relationships.

  • Responsible for maintaining and recording assigned inventory.

  • Manage personal schedule by regular and punctual attendance.

  • Must adhere to Field Service metrics; hours accountability, inventory, overtime accountability, etc.

  • Ensure all routine maintenance is performed on company vehicle.

  • Adhere to proper expense reporting procedures.

  • Complete all designated training programs in timely manner.

  • Participate in all work assignments as may be deemed suitable and assigned by management.

Minimum Qualifications

Position Requirements:

  • High school diploma or equivalent.

  • Must be 21 years of age and have a valid driver’s license.

  • Effective reading and writing skills.

  • Willingness and ability to work extended workweek including nights and weekends.

  • Maintain professional image by proper grooming and dress.

  • Willingness to follow all safety rules. Adhere to policies and procedures established by Stryker Medical.

  • Must be able to analyze and resolve equipment issues using independent judgment.

  • Must be able to follow and explain detailed instruction troubleshooting and inspection procedures.

  • Must be able to complete detailed documentation accurately.

  • Must be able to logically diagnose issues and systematically solve problems.

  • Ability to prioritize issues.

  • Basic electronic and mechanical aptitude.

Job Benefits

  • Company vehicle/gas card provided

  • Company cell phone, computer and mechanical tools provided

  • Industry leading medical benefits & 401K plan

  • Company stock purchase plan

  • Business casual dress code. Stryker provides shirts and/or scrubs.

All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Stryker is an EO employer – M/F/Veteran/Disability