Citizens Bank Loan Servicing Specialist in Riverside, Rhode Island


The Loan Servicing Specialist role performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast paced environment. The position requires the application of various procedures and knowledge of the business unit’s product(s) and application(s). The position requires routine decision making without consulting supervisor and the ability to prioritize.Primary responsibilities include:Ownership of time sensitive customer HELOC account documentsSolid compliance and regulatory knowledge of the Equity ProductAdherence to schedule and department Service Level Agreements


Required Skills/Experience:Strong math skillsStrong compliance/regulatory environment knowledge/skillsStrong ability to multi-task & strong organizational skillsStrong ability to communicate effectively verbally and written with all levels of colleaguesExcellent customer service skillsStrong product knowledgeAdvanced department specific system functionalities and specific mainframesSolid knowledge of MS WordSolid knowledge of MS Excel & OutlookAdvanced knowledge of department computer applications and systems.Strong PC skills2 - 3 years Operations experience, experience working in an operations environment preferably financial institutionEducation, Certifications and/or Other Professional Credentials:High School or Equivalent required, Associate Degree preferredHours & Work ScheduleHours per Week: 40Work Schedule: M-F 8am-4:30pmWhy Work with UsAt Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment and Opportunity Employer/Disabled/VeteranIt is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.Equal Opportunity & Affirmative Action Employer Disabled/VeteranCitizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.