Citizens Bank Loan Servicing Manager in Riverside, Rhode Island


Responsibilities: The Consumer Loan Servicing Team Leader is responsible for the daily oversight, leadership and development of a group of Consumer Loan Servicing colleagues. The department will execute a range of policies and procedures that directly affect the customers banking experience associated with their loan product(s). The Consumer Loan Servicing Team Leader will also assist in developing and implementing new policies, procedures, and training materials to maximize efficiency and continually improve customer service. Primary responsibilities include: Workflow assignment and coordination, ensuring adherence to department service level agreements and all applicable laws and regulations.Collecting, reviewing, and analyzing data and/or documentation to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirementsProduction and analysis of reporting related to productivity, quality, and other requirements in an accurate and timely mannerProviding leadership, coaching and feedback to a team of Consumer Loan servicing specialists to drive excellent performance and encourage professional developmentParticipate in projects or initiatives that affect their area of responsibility and professionally represent the department.


Strong organizational skills and ability to manage several active initiatives with appropriate prioritizationRelentless focus on delivering exceptional customer serviceStrong written and verbal communication skillsProven capacity to work independently with limited supervisionAbility to effectively collaborate with other business areas and departments to drive improvements to processPreferred Skills/Experience:2+ years, Experience in analysis, financial services industryPrevious experience in a customer facing rolePrevious experience in process improvement projectsEducational, Certifications and/or Other Professional Credentials: Associate Degree preferredHours & Work ScheduleHours per Week: 40Work Schedule: Monday-Friday 8-5#LI-CC1Why Work with UsAt Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment and Opportunity Employer/Disabled/VeteranIt is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.Equal Opportunity & Affirmative Action Employer Disabled/VeteranCitizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.