Citizens Bank Collection Recovery Lead in Riverside, Rhode Island


As a successful member of the Collection Recovery Repossession team you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues regarding account information. You will be responsible for (but not limited to) the following:Timely arrangements of repossession accounts, where auto customers have pending or completed repossessionsComplete account maintenance, in accordance with current SLA.Assist with quality controlsAbility to multi-task and work independently in a fast paced work environment Ability to de-escalate situations and maintain professionalism at all timesMaintaining compliance with all banking requirementsIn addition; candidates must possess, excellent verbal/written, time management and interpersonal skills. The candidate must be goal driven with a desire to productivity goals; including meeting day to day business needs, with advanced problem solving skills/ability to negotiate through difficult situations


Experience and Skills:•1+ Year of Customer Service Experience/Collections experience•Excellent phone communication, listening and negotiation skills•Able to prioritize and manage daily workload•Proven ability working in a team atmosphere; in a fast paced, fun environment•Computer proficiency and ability to acumen and assist team members•Self-motivated attitude with a desire to succeedEducation:High School or Equivalent requiredHours & Work Schedule:Hours per Week: 40Work Schedule: Monday-Friday 8am to 5pmWhy Work with UsAt Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment and Opportunity Employer/Disabled/VeteranIt is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.Equal Opportunity & Affirmative Action Employer Disabled/VeteranCitizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.