Citizens Bank Client Services Specialist in Riverside, Rhode Island
As a successful member of the Client Services team you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues regarding account information. You will be responsible for (but not limited to) the following:Serve cash management customers by taking telephone and email inquiries, research and train clients on cash management products Serve cash management customers by taking telephone and email inquiries, research and train clients on cash management products Serve cash management customers by taking telephone and email inquiries, research and train clients on cash management products Provide product/service information by answering questions & offering assistance through telephone calls Independently service both internal and external customers on a wide variety of cash management product, services and technical issues through telephone and email channels. Diagnose, prioritize, resolve and/or escalate all technical, system, or procedural issues related to Access Money Manager, EZ Deposit, File Transmissions, ACHieve, SweepNet, Access Escrow, etc.Research problems and provide customer with resolution within established timeframes. Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences. Proactively advise management of impending problems or obstacles to meeting service standards. Maintain compliance with all banking requirements.
QualificationsIncumbent must have in-depth knowledge of the financial services industry and Cash Management products (including regulatory and compliance), systems and operations to successfully respond to customer needs and meet established timeframes Minimum 5 years banking and customer service minimum experience, call center experience is highly preferredStrong communication skills Analytical skills and the ability to recognize trends Exercise considerable independent judgment Attention to detail Pro-active attitude Quick to learnHours & Work ScheduleHours per Week: Work Schedule:
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.