Citizens Bank Business Support Manager II in Riverside, Rhode Island


The Business Support Manager II is accountable for ensuring Commercial Operations has sound and robust business and technical recovery strategies, plans and programs in place to minimize impact to our customers and employees during disruptive events. In an actual disaster, our goal is to enhance employee responsiveness, alleviate confusion, ensure logical decision making and reduce the impact to the business.

Primary responsibilities include:

  • Perform impact analysis of a business process or department (as assigned) within Commercial Operations

  • Develop a sound and robust Business Continuity Plan (Plan) for each business process or department (as assigned) in partnership with process stakeholders

  • Partner with central Business Resilience team to identify alternate space locations for each department (as determined necessary by Plan needs)

  • Build and maintain strong partnerships with all stakeholders

  • Lead Plan walkthroughs and call tree exercises with departments in Commercial Operations to ensure adequacy and effectiveness

  • Test each Plan for adequacy and effectiveness as required by Corporate and Department requirements

  • Modify Plan(s) for department, technology and applications changes, as necessary

  • Build an internal document for each business process outlining key processes and high level procedures for all colleagues to utilize in the even of an incident

  • Seek to continuously identify gaps in processes and areas for improvement/efficiency Report the business continuity status of business units to senior management

  • Provide expertise and support to management and business functional areas, as needed, when a business disruption occurs


Required Skills/Experience:

  • 5+ years relevant business experience in Business Continuity Planning and/or Disaster Recovery

  • Strong attention to detail

  • Superior written and verbal communication skills

  • Strong ability to interface and coordinate work efficiently and effectively with business partners in various locations

  • Advanced Microsoft Office skills, primarily MS Excel and PowerPoint

  • Ability to work with limited supervision

  • Strong administrative skills, with effectiveness in developing tasks and managing resources to achieve target dates

  • Strong analytical, organizational, and decision-making skills

Preferred Skills/Experience:

  • Knowledge of Commercial Operations business


  • Bachelor's Degree preferred but not required

Hours & Work Schedule

Hours per Week: 40

Work Schedule: 8:30AM - 5:00PM, Monday - Friday

Why Work with Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment and Opportunity Employer/Disabled/Veteran

It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.