Citizens Bank Business Support Consultant in Riverside, Rhode Island


The Business Support Consultant ensures security measures for information systems to regulate access to computer data files and prevent unauthorized modification, destruction or disclosure of information for Retail. This is done through the administration of User Entitlement Reviews for Retail owned applications (TouchPoint, BIC, Easi, etc), SharePoint sites, Shared drives, and Active Directory groups and coordinating application vulnerability issues until resolution on the owned applications. Primary responsibilities include:Pull User reporting including specific levels of access on a quarterly, semi-annual or annual basis (dependent on application rating)Review the users to determine if they are still active and if level of access is appropriate by performing Microsoft Excel V-Look Up functionNotify users managers if access levels are inappropriate and revoke access as necessary On a quarterly basis, review UER Decisions Report, Remediation Report and UER Uncorrelated report from the SailPoint IdentityIQ application for 9 Retail owned applicationsEnsure application scans are performed and enroll new applications as requiredEnter and maintain Maintenance Requests for Retail owned applicationsAssist in management of group mailboxPrepare and facilitate monthly partnership meetings and Branch Testing meetings


Required Skills/Experience:Working knowledge of the Bank’s systems infrastructure (applications, entitlements, active directory group, generic ids, etc.)Strong Microsoft Excel and SharePoint skills; Experience with Microsoft AccessStrong meeting preparation, facilitation and follow-up skills Familiar with the SailPoint identityIQ application, ITSM (Information Technology Service Manager), TIRA (Technology Information Request Application), and RSA Archer GRC PlatformExcellent interpersonal skills and able to motivate others to resultsIntegrity (maintain system and branch process integrity and confidentiality)Information Processing (requesting and verifying system access)Troubleshooting (determining causes of issues and implementing resolutions)Inductive Reasoning (Combine pieces of information to form general issue identification)Organizing, Planning and Prioritizing WorkExcellent analytical skillsHigh energy level and strong work ethicPreferred Skills/Experience:Understanding of branch applications and control environmentStrong Microsoft Access and SharePoint skillsUnderstanding of Consumer Banking strategic objectives Education: Bachelor's Degree preferred but not requiredHours and Work ScheduleHours per Week: 40Work Schedule: 8:30am - 5:00pm, Monday - Friday