Citizens Bank Appraisal Service Coordinator in Riverside, Rhode Island


The Appraisal Service Coordinator on the Collateral Fulfillment team of the Collateral Risk Management (CRM) Department is part of a team responsible for all valuation products (appraisals or evaluations) for all Mortgage and Equity channels. The Appraisal Service Coordinator will manage open appraisal orders placed by the Sales and Operations colleagues from the time of placement to receipt of report from the Appraisal Management Company (AMC). Primary responsibilities include: Responsible for the open order management process for the assigned Appraisal Management Company.Responsible for working with daily systems reports to ensure collateral reports are received by the pre-determined Service Level Agreement (SLA) date. Monitor open orders where the milestone fell outside of the SLA and facilitating the completion of the appraisal report in time for closing and ensure the appraiser has scheduled inspection dates, when necessary, to assure progress is being made as expected.Follows effective controls and processes to ensure risks are measured, monitored and controlled and compliance requirements are adhered to on an on-going basis.Responsible for updating the status of the progress of the assignment and any changes in the report due date, if necessary, and flag assignments as rushes when needed in RealEC and CMS Platform as well as e-mail Sales/Operations the Loan Officer, processor and underwriter to ensure all parties to the transaction remain aware of the status of the report in an effort to keep the customer/realtor/builder informed.Track and log service issues to reflect on the AMCs’ monthly performance scorecard meetings. Accurate reporting is critical as these failures will count negatively against the AMC’s monthly scorecards.


Required Skills/Experience:Demonstrated knowledge of mortgage banking products, operations and/or property valuation Proficiency in Microsoft Word, Excel, Access, PowerPoint and Outlook, Real EC, FNC CMS Platform, Empower Loan Origination System/CMSI and various internet applications Strong experienced background in Customer Service Ability to work in a fast paced, high volume environment and possess strong prioritizing skills regarding deadlines and the ability to handle intense situations Strong capacity to multi-task and work well under pressure with effective and proficient oral and written communications skills in a highly professional manner with internal and external partners Can work effectively in a team environment Effectively manage multiple deadlines and projects Education, Certifications and/or Other Professional Credentials:Associate Degree or Bachelor's Degree preferred Hours & Work ScheduleHours per Week: 40Work Schedule: 8:30am - 5:00pm, Monday - FridayWhy Work with UsAt Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment and Opportunity Employer/Disabled/VeteranIt is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.Equal Opportunity & Affirmative Action Employer Disabled/Veteran Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.