Citizens Bank Distribution Risk Internal Testing Manager in Providence, Rhode Island


The Distribution Internal Testing Manager for Reporting and Data Analytics leads a small team responsible for month-end reporting, data analysis and system support. Internal Testing performs a quality control function for the Retail network. Primary responsibilities include:Managing a teamRemote and onsite testing of branch activities for compliance with regulatory and procedural requirementsExtracting and analyzing results, producing quality management reporting and assisting in the development of improved testing through data analyticsAdditional responsibilities include managing the review schedule and maintaining a flag report used to monitor key branch activities


Required Skills/Experience:Ability to use testing results to design and author communications and management reportsAbility to drill down into data to find root causes of trends that can be used to drive improvementsAbility to work independently and manage business initiatives from end to endPersistent follow-through in execution of key projectsSupervisory experienceAnalytical Thinking/Creativity/InnovationExperience working collaboratively with business partners and team members Excellent end-to-end problem solving skills Strong interpersonal and influencing skills Working knowledge of PowerPoint, Access, Excel and SQL skillsEducation:Bachelor's Degree preferred but not requiredHours & Work ScheduleHours per Week: 40Work Schedule: 8:30am - 5:00pm, Monday - FridayWhy Work with UsAt Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment and Opportunity Employer/Disabled/VeteranIt is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.Equal Opportunity & Affirmative Action Employer Disabled/VeteranCitizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania. #LI-AP1