Stryker Associate Manager - Quality in Portage, Michigan
Seeking a passionate leader of the Customer Quality Regulatory team (Post Market Quality and Regulatory).
This role responsible for leading and guiding the Regulatory Affairs Specialists, Regulatory Affairs Coordinators, and Quality Technicians on the Customer Quality team. This team is be responsible for performing RWO & Salesforce case review, RMA handling, MDR/ASR/MDV filings to appropriate regulatory agencies, and complaint investigations. Job includes implementing and execution of quality standards and compliance throughout the complaint handling process. This person will also develop and implement quality assurance strategies and processes to new regulations. They will also assess potential complaint risks and drive action towards these risks. This person will prepare and facilitate audits and regulatory inspections. In addition, this person will train personnel on exceptional customer service to gain customer satisfaction through ambulance accidents.
This management position is responsible for driving team engagement of regulatory and complaint investigation employees. In addition, this person shall build organization capability of regulatory knowledge around complaint handling process through communication and trainings of other cross collaborative teams and managers. The job has full management of a team, including management of people, defining roles and responsibilities, planning for the department's future needs and operations, coaching and developing employees to enhance team strengths.
Requirements: Bachelors Degree (preferred Engineering) and a minimum of 5 or more years of full time industry experience.
Work From Home: No
Travel Percentage: None
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. More information is available at www.stryker.com