Citizens Bank Fraud Operations Specialist in Pittsburgh, Pennsylvania
This role performs moderately complex analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities. This position requires the application of various complex methods, procedures, and knowledge of the business unit’s product(s) and system application(s). Analyze data and/or documentation to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements. • Utilize department specific system applications• Identify suspicious check fraud activity• Manage priorities in an accurate and timely manner• Adhere to policies and procedures as they relate to job responsibilities• Ability to work in a team environment to ensure SLA's are met
Qualifications• Strong organization skills• Strong ability to multi-task• Strong customer service skills• Strong time management skills• Strong knowledge of department computer applications and systems• Strong written and verbal communication• Proficiency in PC skills and MS Office• Strong analytical skills• Capacity to work independently• Associate Degree Preferred• 3+ years required, Professional experience in analysis, Financial services industry or business line experience preferredHours per week/work schedule40 hours per weekMonday - Friday 8-5Why Work with UsAt Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment and Opportunity Employer/Disabled/VeteranIt is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.Equal Opportunity & Affirmative Action Employer Disabled/VeteranCitizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.