Citizens Bank Technical Operations Manager - Real Estate Operations Division in Philadelphia, Pennsylvania


The Technical Operations Manager perform duties related to oversight of installation, operation, repair, maintenance and monitoring hardware and software for building control and monitoring systems, including electronic, electric and pneumatic controls for heating, ventilation, air conditioning, lighting, utility metering and other building control systems.

In addition, individual will be part of Quality Control (QC) team ensuring construction projects remain in full compliance with the contract documents during the full cycle process.

The preferred candidate will work out of our Fort Washington, PA office but we remain highly open to alternative locations and remote applicants for a qualified candidate. Territory will include Delaware, New Jersey, Eastern and Middle Pennsylvania and day travel along with some overnight travel will be required.

Primary responsibilities will include:

  • Managing, operating, repairing, troubleshooting, calibrating, adjusting, replacing and monitoring electronic, electric and/or pneumatic building control systems for HVAC, lighting, and utility metering; including adjusting complex HVAC systems and making necessary corrections to match building and occupant requirements for buildings.

  • Performing scheduling and programming of building control systems for daily use, including routine and special scheduling.

  • Troubleshooting, debugging, monitoring and revising software for building control systems including HVAC, and lighting.

  • Working closely with vendors and outside service companies as required coordinating work on building controls systems and related mechanical, electrical and plumbing equipment.

  • Reviewing plans and specifications for new construction and renovations projects and providing comments/recommendations related to controls systems and mechanical/electrical systems to project managers, contractors, engineers and architects.

  • Responsibility for periodic, routine and scheduled inspections of all aspects of project performance and conducting internal Quality Control walk-through/pre-final inspections; guaranteeing all work is completed in a quality manner and as outlined in SOW/drawings.

  • Assisting with planning and implementation of control system upgrades and expansions including network communication devices.

  • Monitoring and managing data-mining and analytical software to evaluate and improve control system performance.

  • Managing and maintaining timely on-site and off-site backups of all control system software.

  • Maintaining control system documentation including drawings, and operations and maintenance manuals.

  • Providing testing plans, logs and reports as required by contract and/or SOW. Maintaining deficiency/corrective action log; and providing as required by contract. Ensuring corrective measures eliminate identified deficiencies and re-occurrences.


Experience and Skills:

  • 5 or more years of control system experience

  • Must have at least five years of Quality Control (QC) experience on industrial and/or commercial construction contracts greater than $10M. Demonstrated QC experience on new building construction and/or building renovations which encompass multi-discipline requirements.

  • Experience working in a large, matrix driven corporate environment preferred

  • Aptitude for technology

  • Proficient with Automated Logic and Johnson Controls BMS systems/programming.

  • Ability to establish and maintain effective working relationships with staff, vendors and the general public.

  • Sufficient strength and physical dexterity to perform duties and responsibilities of this job including moderate lifting and climbing ladders.

  • Demonstrated professional communication skills (both verbal and written)

Education, Licenses and Certifications:

  • Two-year technical degree related to building control and/or mechanical/electrical systems

  • License in HVAC and or Electrical discipline

  • Valid motor vehicle operator license.

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday through Friday

Why Work with Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment and Opportunity Employer/Disabled/Veteran

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.