Citizens Bank Treasury Solution Operations Manager in Medford, Massachusetts


TSO Manager leads a team of specialists that analyze and execute a wide range of complex treasury solutions operational processes, including multi-million dollar transactions with aggressive timelines.

Responsible for coordinating credit and financial activities and works with clients from the Commercial Bank, Business Banking Clients and International Banks to support the Trade Finance and Supply Chain business.

Ensure that all documentation and letters of credit are completed accurately, in a timely manner, and according to trade guidelines and regulations.

Oversees and enforces risk mitigation controls, maintaining a high level of data stewardship, adhering to Bank policies, procedures and regulatory requirements, while ensuring exceptional customer service to Commercial and Business banking clients.

Conducts problem solving and projects of moderate complexity with little or no direction.

Implements and maintains daily production requirements.

Evaluates existing as well as new products/services and provides recommendations to improve processing techniques and embeds a culture of continuous improvement.

Define and execute an operational strategy to support the company's overall business strategies.

Develop/ create Key Performance Indicators (KPIs), for performance monitoring and quality measurement purposes, pertaining to the Business Operations and monitor the achievements of its individual unit on periodic basis.

Provide professional direction/advice on all trade finance related matters within the Bank.

Compile relevant MIS on periodic basis for management.

Ensure system and quality enhancements by monitoring the respective activities and processes implemented, and by keeping abreast with new methodologies and practices in the marketplace.

Recruits and hires employees, performance appraisals and reward and recognition of employees.

Motivate, incent and reward desired behaviors by providing feedback and utilizing available reward and recognition programs.


10+ years in the financial services industry with deep trade finance knowledge

5+ years of managerial experience

Excellent people management and communications skills

Strong stakeholder and change management skills

Ability to participate in strategic meetings with business partners

Proved leadership skills

Expert knowledge and understanding of all regulations governing the Trade Finance business, including UCP 600, 522 and 700 and ISP 98

Ability to drive transformational change, initiate, plan and implement process improvements.

Plan, allocate and organize team resources to meet the changing business needs

Strong leadership and interpersonal skills

Strong Project Management skills

Advanced PC skills - Microsoft Office Suite

Develop and maintain effective working relationships with all business partners

Coach and develop staff, create, plan and implement activities that will support the development of team members

Excellent written and oral communications skills

Strong ability to multi task

The ability to handle day to day work challenges confidently, willing and able to adjust to multiple demands, shifting priorities and rapid change

Working knowledge of all aspects of Risk - Credit, Regulatory and Product

Background in Operational Metrics, and well versed in operating procedures and process maps

Ability to comprehend complex transactions

Strong understanding of accounting practices in a banking environment

Ability to manage a diverse workforce

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday - Friday

Why Work with Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment and Opportunity Employer/Disabled/Veteran

It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.