Citizens Bank Deposit Operations Senior Specialist in Medford, Massachusetts


We are seeking an energetic and reliable professional to join our team as a Deposit Operations Senior Specialist. This role serves as a call center representative in our Retirement Services department.Primary responsibilities include:Receiving customer and branch calls: including answering phone, greeting customers, and displaying an upbeat and helpful demeanor in order to create a positive first impressionListening to customers including letting the customers fully explain issues, asking questions for clarification, maintaining composure with upset customers, and conveying a sense of empathy in order to fully understand the customer's issueAdapting the communication rate of speech, inflection, tone, and content in order to facilitate customer understanding and comfort 4) Explains policies and products to customers and branch colleaguesProviding accurate information in response to inquiries about IRA products and services Performing monthly quality control testing for completed work and research for the calls handled and sends duplicate / corrected IRS forms to customers


Required Skills/Experience:Good written and verbal communication skillsAttention to detailStrong Customer service skills and interpersonal skillsAbility to work independently as well as in a team environment2 -4 years of customer service experienceAbility to work flexible schedule to meet business needsPreferred Skills/Experience:Banking / financial services experience preferredEducation:High school diploma or equivalent degree, some college preferredHours & Work ScheduleHours per Week: 40 (plus 1-2 Saturdays per month)Work Schedule: schedule can range from 8:30am-5:00pm to 9:30am - 6:00pm, Monday - Friday and 1-2 Saturdays per month, 9:00am - 2:00pm. #LI-AP1

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.