Citizens Bank Deposit Operations Senior Specialist in Medford, Massachusetts


The Deposit Operations Senior Specialist in Retirement Services - Processing is responsible for performing operations functions in a fast paced, deadline driven environment.

Specific responsibilities include:

  • Handling a high volume of time sensitive research and problem resolution in a fast paced, deadline-oriented environment

  • Providing customer service to internal and external customers

  • Learning and understanding Internal Revenue Service(IRS)regulations as they pertain to Individual Retirement Account(IRA) products

  • Other clerical tasks, as needed


  • 2-3 years experience working in an operation environment.

  • Ability to work independently.

  • Superior customer service skills.

  • Strong organizational and analytical skills.

  • Excellent communication skills.

  • Proficiency in PC and MS office.

  • Solid written and verbal cummunication.

  • Ability to multi-task and function in high volume, fast paced deadline oriented environment.

  • Demonstrate strong leadership skills.

Education, Certifications and/or Other Professional Credentials:

  • High School or GED required.

  • Some college prefer.

Hours & Work Schedule

Hours per Week: Monday-Friday

Work Schedule: 40 hours 8:00 a.m. to 5:00 p.m.

Why Work with Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment and Opportunity Employer/Disabled/Veteran

It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.