ZF Customer Quality Engineering Manager in Marshall, Illinois

Customer Quality Engineering Manager

Division A - Global Electronics


Job Description

GENERAL SUMMARY: Manage and lead all Customer Quality functions of the APQP process and returns analysis process to satisfy the requirements of all customers.


  • Provide overall leadership for the Customer Quality team to ensure timely responses to customer requirements/concerns.

  • Participate in FMEA, DV, PV and process launch teams.

  • Lead the customer quality function by implementing the AIAG defined APQP processes.

  • Assess effectiveness of plant-wide quality systems including training for ongoing improvements.

  • Implement and maintain internal and customer quality systems.

  • Lead all aspects of the customer returns analysis process for both zero mile and warranty returns for all customers.

  • Ensure adequate problem-solving tools are used to identify root cause of customer returns.

  • Represent Customer Quality during on site customer visits and audits.

  • Visit customer sites periodically to address any specific concerns and support customer relations.

  • Prepare and present monthly status reports for customer returns including response timing, containment, root cause and countermeasure.

  • Monitor customer databases and portals for quality related feedback and scorecards.

  • Support Customer Quality Engineers with special projects and larger issues.

  • Work closely with Process Quality, Supplier Quality, Central Quality and Engineering teams in Marshall and other ZF locations.

  • Train and coach engineers in writing technical reports that describe issues simply, clearly and accurately with emphasis on pictures, charts and illustrations.

  • Direct and coordinate engineering and technician resources to meet customer demands.

  • Compare and analyze trends in customer returns and internal process data to identify and prevent issues.

  • Perform other duties as assigned

  • Comply with and support the health, safety, and environmental programs, policies and procedures.

Required Education and Experience

Bachelor's degree in electronics or engineering field.

Experience and Skill Requirements

•minimum of 7 years experience in an electronics manufacturing engineering environment (thru-hole, SMT, final assembly, packaging); or equivalent combination of education and experience.

•Strong knowledge and understanding of analytical problem-solving tools such as 5 why, Ishikawa, 8D, etc.

•Apply verbal and written communication skills in regular and special reports/presentations both internally and with customers.

•Experienced in the use of MS Word, MS Excel, MS Project, MS PowerPoint.

•Good project management and organizational skills.

•Six Sigma Green Belt / Black belt a plus.

Position Status

Salaried Full-Time

Functional Area







United States

Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran