Stryker Contract Coordinator in Kalamazoo, Michigan
Requisition ID 30874BR
Job Title Contract Coordinator
Group MedSurg and Neurotech
Business Unit World Wide Service
Business Function Customer Service
Country United States
Employment Category Full Time
Percent Travel Required Up to 10%
Stryker is one of the world's leading medical technology companies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. More information is available at www.stryker.com All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable law. We are an EO employer – M/F/Veteran/Disability.
Job Description / Information
This position will require daily interaction with the Customer Success Representatives, Business Analyst, Field Service Technicians and Business Unit Sales Representatives as well as various internal departments (Summaries, Service Center, Credit, and Finance). Responsible for ProCareSalesOps@stryker.com email box, order entry, billings, CRM management, inventory pulls, repair histories, and other general requests for data.
Review, amend, approve, and counter sign Service Agreements
Load Serial Numbers into system to ensure proper coverage
Audit contracts as specified by management
Review account status and current contracts to ensure proper coverage and contract compliance
Ensure pricing integrity is met on all proposals
Data pulls for Customer Success team as requested
Load orders/contracts/documents into CRM
Pull inventories, run repair histories,
Work with the Business Analyst and provide reports on the following data when requested: New ProCare Customers, Renewal Rate, PM Management, Proposals generated, closed/won, and closed/lost
Responsible for service contract order entry, processing purchase orders, and managing sales order credit
Troubleshoot any issues with Order Credit or Contract Coverage
Responsible for supporting all customers (sales, Customer Success team) via phone, voicemail, or email in a timely, knowledgeable, and professional manner
Focus on customer satisfaction by solving problems in a consultative manner, operating with honest and integrity and providing a highly responsive and world class level of customer service
Willingness and ability to adjust schedule for month end purposes as requested
May be responsible or assist with No Charge data and reports
Develop and maintain a high level of knowledge about all contract types, including Flex agreements
May assist with Business Review data working with Customer Success Representatives
Assist Customer Success team as requested by management
Perform and/or assist with all duties as outlined in Coordinator Playbook
Perform administrative duties as needed by the company
Manage time effectively , meet personal goals and work effectively with other members of the team and internal departments.
Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a minimal amount of force frequently or constantly to lift, carry, etc.
Must be able to communicate telephonically
Must be able to review printed material
Must be able to operate common office equipment (e.g. calculator, fax, telephone, etc.)
Must have good visual acuity
Must be able to work in a seated and/or standing position.
Excellent written and verbal interpersonal communication skills
Excellent analytical skills
Excellent organizational skills
Qualifications/Work Experience Preferred:
Customer service experience preferred
Proficient in Windows, Microsoft Office, Excel, PowerPoint, and basic office equipment
Education/Special Training Required:
HS Diploma required
All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Stryker is an EO employer – M/F/Veteran/Disability