Stryker Associate Product Manager - Customer Care in Kalamazoo, Michigan

Requisition ID 29130BR

Job Title Associate Product Manager - Customer Care

Group MedSurg and Neurotech

Division Instruments

Business Unit World Wide Service

Business Function Project/Program Management

Country United States

State/Province MI

City Kalamazoo

Employment Category Full Time

Percent Travel Required Up to 40%

Shift 1st

About Stryker

Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Job Description / Information

As an Associate Product Manager, Customer Care you will be responsible for partnering with external customers and internal stakeholders to develop and deploy current and new service offerings related to the ProCare business.

  • Lead and manage projects in the Customer Care Organization

  • Accountable to future state process design

  • Indirectly lead teams of business professionals in projects of varying scale to advance ProCare capabilities

  • Discover, build and deploy solutions and processes to meet current and future business needs

  • Collaborate with Business Partners to solve current and unknown opportunities across the ProCare business

  • Responsible for ensuring that all process documentation is up to date as a part of each program

  • Keep current with industry trends and utilize knowledge gained to manage process improvements

  • Work with peers across the organization and industry to align processes and enable scalability with solution enhancements.

  • Accountable to managing department financial objectives through careful budgeting and analysis of results and corrective actions as necessary

  • Analyze, develop and report on team KPIs while driving for improvement

Minimum Qualifications

  • B.B.A. or B.S. in business or related curriculum or equivalent industry experience required

  • Must be able to generate and explain detailed proposals, guidelines, budgets and procedures.

  • Must be able to analyze and resolve extremely complex issues of a broad scope using independent judgment.

  • Must be able to routinely make decisions that have a company-wide effect.

  • Must be able to observe and correct minor inconsistencies (e.g. in the printed word, product appearance, etc.).

  • Demonstrated success in leading process improvement initiatives.

  • Customer service oriented.

  • Enjoy working in a constantly evolving environment and coping with uncertainty.

  • Excellent communication skills – verbal and electronic.

  • Creative problem-solving under pressure.

  • Ability to lead through motivation.

  • Industry certifications and experience in project management desired.

All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Stryker is an EO employer – M/F/Veteran/Disability