Citizens Bank Loan Servicing Team Leader in Johnston, Rhode Island


This role is responsible for workflow coordination, collecting, reviewing and analyzing data and/or documentation to ensure compliance with department SLAs, policies, procedures and/or regulatory and risk requirements in a fast paced environment. May also include the reporting of productivity, quality and other ad hoc requirements in an accurate and timely manner.This role performs routine, analytical review of data and/or documentation which may include customer data. May assist in developing and implementing policies, procedures and training materials to maximize efficiency and customer service. May perform other such duties as assigned including trouble shooting customer issues. May train more junior members. May participate in projects requiring coordination with other teams. May serve as primary contact with other business units. Maintain and create accurate and timely reports and/or documentation with minimal supervision. May perform ad hoc analysis and reporting. Manage competing priorities in an accurate and timely manner. Utilize department specific system applications.


Qualifications:Organizational skillsSolid ability to multi-taskSolid customer service skillsProficiency in PC skills and MS OfficeSolid analytical skillsSolid knowledge of department computer applications and systemsSolid written and verbal communicationCapacity to work independently2+ years experience in analysis, financial services industry or business line experience a plusEducation:High School Diploma required Bachelors degree preferredHours and Work ScheduleHours per Week: 40Work Schedule: 8am - 5pm

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.