Citizens Bank Collection Recovery Specialist in Johnston, Rhode Island


Collect payments on predefined accounts through problem resolution, servicing and negotiation techniques.Adhere to policy and compliance guidelines regarding security of customer information. Includes Citizens, local, state and federal lawsAdhere to system documentation, policies and procedures to ensure accurate operational reporting.Review account status, advice customer of current status, and request additional information as needed on inbound/outbound calls.Ability to consistently and proficiently negotiate payments on accounts within all level stages of delinquency within one line of business.Insure operational goals are met as set by department standards.Achieve a quality score as set by department standards.Adheres to provided scheduleDetermine account status based on system of record.


Excellent oral communications; counseling and persuasion skills.Knowledge of Fair Debt Collection PracticesFlexibility to adapt to changing business needs and requirements with a consistent, positive attitude.Excellent data entry, typing skills, copy and paste and Keyboard Navigation Skills.Math aptitude.Familiarity with the usage of a predictive dialer and automatic call distributor.Maintain composure under pressure and in confrontational situations with customer.Make independent decisions and exercise sound judgment.Organized work habits.Ability to perform in a production environment and meet monthly operational metric goals.Hours & Work ScheduleHours per Week: 40Work Schedule: Tues,Wed,Thursday 11-9, Friday 10-7 Saturday 8-12