Citizens Bank Customer Service Teller in Hanover, New Hampshire

Description

Responsibilities

Do you enjoy being the face of an organization, engaging with customers to ensure they are fully satisfied? This is the heart of our Customer Service Teller role - delivering a memorable and personalized banking experience for each customer.

As the primary contact between our customers and the branch team, you will use great listening skills to engage closely with customers while processing customer service transactions accurately and efficiently. With an energetic attitude, you will get to know the customer, anticipate their needs, introduce them to financial products and services and make referrals to supporting branch colleagues as appropriate.

This role is an opportunity to strengthen your consumer banking knowledge with paths to grow into other Retail, Business Banking and Wealth Management roles. As part of our team-oriented culture, you will be encouraged to develop new skills and grow into new career opportunities.

A Day in the Life of a Customer Service Teller

Engage with customers to develop a positive customer experience; strive to make each customer interaction the best experience of their day

Provide exceptional customer service, accurately and efficiently processing customer service transactions

Build relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options

Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business with the bank

Serve as the primary contact between the branch and the majority of customers, making referrals for supporting retail banking colleagues as appropriate

Adhere to all Citizens Bank policies and procedures; ensure fair treatment of customers and regulatory obligations

Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws

Bring a positive energy and confidence to Citizens Bank and its customers every day

Present a professional appearance as the face of Citizens

What can we offer you?

Strong recognition and incentive programs based on your achievements

Training, strategies and tools to support your personal growth and the development of strong customer relationships

Career growth opportunities in Retail, Business Banking or Wealth Management, including, but not limited to, Universal Banker, Small Business Relationship Banker, Licensed Relationship Banker and Branch Manager based on success in this front-line role

Collaborative workforce committed to supporting your ideas and feedback and accelerating your potential

Team atmosphere of diverse professionals committed to making an impact as an organization

Opportunities to volunteer and give back to our local communities

Exceptional benefits such as Medical & Dental, along with a 401K with corporate match

Qualifications

What qualifications are we looking for?

  • High School degree or GED required

  • Minimum of 6 months cash handling experience in a retail or banking environment

  • Minimum of 6 months demonstrated customer experience, recommending and referring products and services to customers

  • Strong listening and communication skills

  • Ability to effectively ask questions and identify needs to enhance the customer relationship

  • Commitment to build relationships through in-person customer interactions

  • Ability to problem solve and provide solutions to customer issues

  • Ability to build strong relationships with teammates, business partners and specialists through collaboration

  • Energetic, detail-oriented and ability to multitask effectively

  • Ability to work branch hours, which can include weekends and evenings

Hours and Work Schedule

Hours per Week: 37.50

Work Schedule: Varies with branch needs and may include weekends and evenings

Be a great Citizen.

Join us today.