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Citizens Bank Senior Compliance Officer - Digital Banking in Fort Washington, Pennsylvania


The Senior Compliance Officer-Digital Banking reports directly to the Consumer Compliance Director and is responsible for working with Digital Banking, Technology and Business organizations to promote and ensure compliance with applicable federal consumer laws and regulations. The Senior Compliance Officer is an experienced compliance individual contributor role responsible for providing Independent Compliance Risk Management advice, challenge and oversight to Citizens digital banking activities. Strong critical thinking capabilities, partnership, influencing and communication skills are critical to this role.

Primary responsibilities include:

  • Understand digital banking activities to oversee and advise on the development and maintenance of strong controls targeted at mitigating compliance risk associated with the various processes throughout the business line

  • Communicate regulatory requirements and assist business units in maintaining a control environment that mitigates compliance risk

  • Escalates compliance concerns timely and effectively to business line management and to the Director of Compliance

  • Collaborates across Compliance, Legal and other risk partners to synthesize and communicate a comprehensive view of compliance risk to business management

  • Work with the Director of Compliance to assist Regulatory Relations in coordinating regulatory examinations, providing advice on action plans designed to address regulatory findings, and track timely remediation of regulatory issues associated with the business

  • Research and analyze compliance trends and industry bench-marking to prepare for and to monitor upstream risks and issues. In coordination with the Director of Compliance, identify relevant regulatory updates to report out to Business Unit and Citizens Bank Compliance management committees and leadership teams

  • Partners with Business management, Business Unit Risk Management, Legal and Compliance colleagues to ensure timely identification, mitigation, resolution and reporting/escalation of existing, emerging and upstream regulatory risks and issues

  • Partners with the Business in developing policies, procedures, standards, and marketing materials that meet existing and newly developed regulatory requirements


Required Skills/Experience:

  • 10-12 years of experience in Compliance related experience, must have at least the last 3 years in direct exposure to online and mobile banking activities

  • Thorough and current regulatory knowledge and understanding of digital compliance issues and consumer compliance regulations (as well regulatory guidance), including American Disability Act (ADA), Truth in Lending Act (Reg Z), Truth in Saving Act (Reg DD), Electronic Fund Transfers Act (Reg. E), Expedited Funds Availability Act (Reg. CC), Privacy and Information Sharing, Consumer Complaint Response Programs, ESign, UCC, Gramm Leach Bliley, TCPA, COPPA, UDAAP, and social media and electronic financial services guidance

  • Strong research and problem solving skills

  • Excellent understanding of digital banking channels, including mobile and online technologies preferred. The ability to break down complex regulatory requirements into easily understood concepts and succinctly communicate this to the Digital Banking team

  • Experience in an Agile project environment strongly preferred

  • Familiarity with concepts, tools and solutions used by Digital Banking teams such as application development protocols, cloud-based solutions and UX/UI design/development process

  • Prior experience working with regulatory agencies, including OCC, FDIC or State agencies, or large financial institution preferred

  • Strong communication, collaboration, and technical compliance skills. Should be able to work effectively with others at all levels across the organization and influence management and staff

Education, Certifications and/or Other Professional Credentials:

  • Bachelor’s Degree required. Alternatively years of experience in lieu of Degree will be considered

  • Master’s Degree preferred. Alternatively years of experience in lieu of Degree will be considered

  • Certified Regulatory Compliance Manager designation or other like designation

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday - Friday


Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Copyright 2011 by American Society of Employers