DTE Energy Research Analyst in Detroit, Michigan

Job Description

Research Analyst-11451

The future is bright at DTE Energy! We are the largest electric and gas utility in Michigan with an aspiration to be the best-operated energy company in North America. We are a Fortune 500 company headquartered in Detroit, Michigan with businesses in 26 different states.

DTE Energy’s utility and non-utility businesses are poised for significant growth. We look forward to working with highly motivated and team-oriented individuals to energize our efforts of growing economically and environmentally.

We care for our employees and prioritize their health and safety first. Recently, DTE Energy has been recognized as an outstanding place to work and has received the following accolades:

· Gallup Great Workplace Award for 5 consecutive years

· 7th on Indeed’s annual “50 Best Places to Work” award

· Metropolitan Detroit’s 101 Best and Brightest Companies to work For

· J.D. Power Customer Satisfaction Award

· Professional Women’s Magazine/Black EOE Journal “Best of the Best”

· Computerworld’s 100 Best Places to Work in IT

· Best Employers for a Healthy Lifestyle Gold Award

· Detroit Free Press Green Leaders Award

DTE Energy is an equal opportunity employer and considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by law.

Description

Job Summary:

Develops, conducts, analyzes, and communicates results of both quantitative and qualitative customer and market research projects to facilitate better business decisions throughout the enterprise. Independently designs research projects, including managing surveys and focus groups utilizing best practices; maintains data integrity while compiling and analyzing complex statistical data; interprets data in order to advise business partners with relevant, actionable recommendations. Influences by delivering sound analytics to business partners, including senior management, with clear, concise communications on research findings.

Key Accountabilities:

-Conducts regression modeling and data/other analysis to make business recommendations (e.g., cost-benefit, invest-divest, forecasting, predictive, what-if, impact analysis, etc.).

-Develops, modifies, and automates reports and builds dashboards to provide insights at scale, solving for analytical needs.

-Collaborates with cross-functional stakeholders to understand their research questions and business needs, formulates complete end-to-end analysis that includes data gathering, analysis, ongoing scaled deliverables, and presentations, through scorecards and dashboards.

-Develops actionable insights from in-depth data analysis to help DTE Energy focus on key decisions to improve products, services, and customer satisfaction.

-Designs and develops both quantitative and qualitative research methods, including sample methods and proposals, research design, and surveys, using best practice techniques.

-Manages medium to large projects from beginning through completion, including maintaining research project work plans and budgets; schedules and work activities to ensure they are on-time and on-budget.

-Creates and delivers effective research reports and presentation decks (including visual displays, data graphing, charts, and tables) on research methodology, results, and recommendations to multiple levels of stakeholders, including management.

-Manages fielding and development of surveys, questionnaires and oversees focus groups or other research studies.

-Performs data collection, cleansing, and constructs data sets for statistical/numerical analyses on the data using intermediate to advanced statistical methods and software.

-Interprets research results, identifies key trends and patterns and develops actionable recommendations based on the research results.

-Uses Continuous Improvement principles and tools to identify and implement opportunities to improve quality, cost, and efficiency in delivering research products to enterprise partners.

-Provides research expertise, guidance, and/or work direction in support of team; participates in self-development and supports development of team members.

Incumbents may engage in all or some combination of the activities and accountabilities, and utilize varying combinations of the competencies cited in this description, depending on the organization and role to which they’re assigned. This description is intended to describe the general nature and level of work being performed by incumbents in this job. It is not intended as an all-inclusive list of accountabilities or responsibilities, nor is it intended to limit the right of any supervisory or management representative to assign, direct and control the work of employees under their supervision.

Qualifications

Minimum: Bachelor’s degree with 3 years of relevant work experience in customer satisfaction research, survey research or business analytics.

Preferred: Bachelor’s degree in social sciences, math, statistics, economics, or related

-Analytical and problem-solving skills consistent with the ability to identify key issues from a broad range of sources and alternatives, and recommend optimal solutions for various situations.

-Advanced proficiency in MS Office (Word, Excel, and PowerPoint).

-Intermediate proficiency in data analysis packages (e.g. SPSS, SAS).

-Knowledge of and ability to independently select and utilize research design best practices and statistical analyses including but not limited to correlations, line and bar graphs and charts, descriptive statistics, frequencies, Pareto charts.

-Strong written and oral communication skills consistent with the ability to present results of projects and research to leaders and partners.

-Exceptional attention to detail.

-Ability to manage internal partners, create and deliver presentations, and manage projects from the idea stage to completion.

-Ability to work in a team and/or matrix structure, supporting multiple clients, procedures, and policies, and ability to cope with multiple demands from leadership, partners, and staff in a positive and professional manner; displays a calm demeanor under pressure.

-Strong critical thinking and open to feedback and new approaches.

-Aptitude for innovation, initiating new ideas and participating with high engagement in continuous improvement efforts to solve problems and improve processes.

Incumbents may engage in all or some combination of the activities and accountabilities. Utilize a variety of the competencies cited in this description depending upon the organization and role to which they are assigned. This description is intended to describe the general nature and level of work performed by incumbents in this job. It is not intended as an all-inclusive list of accountabilities or responsibilities, nor is it intended to limit the rights of supervisors or management representatives to assign, direct and control the work of employees under their supervision.

Job: Sales & Marketing

Title: Research Analyst

Primary Location: Michigan-Detroit

Requisition ID: 11451