Citizens Bank Ecommerce Marketing Consultant in Dedham, Massachusetts


The Ecommerce Marketing Consultant is responsible for supporting and owning execution tactics that help develop a differentiated, world class, digital shopping and sales experience. This position is responsible for working with Ecommerce Marketing Product Partners to drive overall sales goals through execution of change and optimization of our digital shopping and sales processes. The Consultant role offers an opportunity for growth within the digital team. Primary responsibilities include:Execution of change to support optimizing the digital shopping and application experience Researching, analyzing and executing strategies and tactics to increase online application start and completion rates, driving customer cross sell and customer acquisition Performing competitive analysis, monitoring competitive activity and reacting to online trends Supporting large projects designed to provide an optimal digital sales experience, leveraging digital best practices Partnering with a number of internal groups to drive digital demand and sales while maintaining a seamless transition across all digital experiencesMonitoring and managing risk associated with online application processes and proceduresUtilizing market knowledge and trends to inform design and strategyExecuting on deliverablesDeliver on tactical day to day requests


Required Skills/Experience: Bachelor's Degree plus 1-5 years experience in eCommerce and/or Digital Sales and Marketing Strong relationship building skills Ability to work on competing priorities in a fast paced environment with competing prioritiesWeb analytics, user experience and optimization experienceAbility to effectively solve problems, present solutions and resolve conflictsStrong interpersonal, verbal and written communication skillsCreative, analytical and takes initiative, along with a strong attention to detailPreferred Skills/Experience: Strong prioritization skills and ability to quickly re-prioritize in a dynamic environment Experience creating, analyzing and delivering sales funnel performance reportsFamiliarity with Agile methodologyHours & Work ScheduleHours per Week: 40Work Schedule: Monday - Friday, 8:30am - 5:00pmWhy Work with UsAt Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment and Opportunity Employer/Disabled/VeteranIt is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.Equal Opportunity & Affirmative Action Employer Disabled/VeteranCitizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.