ZF IT Systems Administrator – Doors Support in Czestochowa, Poland

IT Systems Administrator – Doors Support

GDF - Information Systems

34404BR

Job Description

This position is placed in the Product Development & PM Service Management (FIPE) domain and is responsible for providing support for multiple local and lobal DOORS systems. It will provide 2nd level support for local (Czestochowa Poland IT Center) and global customers and will directly interface with other ZF IT support Teams a cross PDPQ and WIO.

Your tasks:

  • Provide global 2nd level customer support (focus on Europe, to complement the current NA only support person) to Product Engineering related to all DOORS software activities

  • Support cross systems integration activities

  • Actively manage customer requests and incident calls, manage backlog and SLA

  • Perform DOORS environment updates

  • Maintain and manage necessary documentation

  • Implement, adjust and improve service process

  • Act as direct contact for external/internal service customers and providers

Your profile:

  • Bachelor’s degree in IT related field

  • 2 years of proven experience in IT area

  • Experience in programming in the chosen scripting language: Shell, Perl, Python, VBScript, PowerShell, or similar

  • Experience in systems supporting and administration, preferably in DOORS systems environment

  • Good command of English

  • High interpersonal skills

  • ITIL®, MCSE, CCP – V or related Information Systems certifications would be an advantage

We offer:

  • Relocation package

  • Medical care

  • Discounts on goods and services

  • Possibility to constantly improve your skills in an international environment

  • Attractive career path

Required Education and Experience

At least Bachelors degree in IT related field

Experience and Skill Requirements

2 years of proven experience in IT area

Experience in systems supporting and administration, preferably in DOORS systems environment

Good command of English

High interpersonal skills

Position Status

Salaried Full-Time

Functional Area

Information Systems

City

Czestochowa

State

Slaskie

Country

Poland