Citizens Bank IT Security Professional in Cranston, Rhode Island


The IT Security Professional within the Corporate Security and Resilience (CS&R) Identity and Access Management (IAM) team is an experienced security professional providing second level support for the Citizens Distributed Security team. The chosen candidate will be responsible for escalation of issues and more technical aspects of the job along with on-boarding and support of privileged accounts within Citizens Password Vault technology; while providing technical expertise to both internal and external departments within the organization.

Additional responsibilities will include, but will not be limited to:

  • Providing Level 2 support for the day-to-day operations of the Citizens Distributed IT Security team

  • Providing security services that enable business while maintaining the highest levels of service and support without compromising a strong risk position

  • Providing leadership and mentoring for junior staff on the Distributed IT Security team

  • Acting as a focal point for resolution and/or escalation of Distributed IT Security Service issues

  • Managing resources and time as appropriate to ensure successful delivery of services

  • Providing thought leadership and expert Active Directory Security guidance for today and the future

  • Ensuring delivery against operational control measures and addressing via Service Improvement Plans where a shortfall has been identified.

  • Developing and improving regional standards, frameworks & models to support service excellence and ensure adherence


Experience and Skills:

  • 5-7 years professional experience, preferably in a financial services environment

  • Minimum of 5 years IT Risk or Information Security experience, preferably in a large corporate environment

  • Well versed experience in Active Directory security architecture

  • Proven service and delivery capability / focus

  • Proven experience with highly complex risk issues in a technology environment and appropriate mitigation strategies.

  • Knowledgeable on the regulatory requirements that impact the business lines that TSA supports (i.e. GLBA, SOX, PCI)

  • Demonstrated understanding of CoBIT and ITIL Frameworks

  • Proven ability to influence and gain trust at senior management levels in multi-cultural environments

  • Ability to manage complex activities simultaneously to short timescales

  • Ability to demonstrate continuous improvement

  • Extensive knowledge of US regulatory requirements as they pertain to Distributed I Security

  • Collaborate effectively with other technical teams to improve business processes

Education and Certifications:

  • B.S. in Information Technology or Business Management preferred

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday through Friday

Why Work with Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment and Opportunity Employer/Disabled/Veteran

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.