Citizens Bank Business Improvement Consultant in Charlotte, North Carolina


Do you have a passion for making good customer experiences GREAT? This could be the role for you! We are looking for someone to help us ensure we are delivering the best customer experience we can provide to our site visitors. If you are a self-starter, have a great eye for detail, enjoy technology and partnering with great people, give this job a closer look. The Citizens Bank Digital team is searching for a relentlessly positive, curious, and energetic candidate who can scour our digital footprint for anything that needs improvement, drive implementing improvements, and work with strategic leads to prioritize larger opportunities found. Primary responsibilities include:Ensure the accuracy, quality, and the rendering of content within our digital footprintManage quality assurance automation tools and report findings and trendsDrive implementing site improvements and partner with digital product and user experience team members to deliver larger enhancementsProduce trend reports and quarterly updates on overall site health Partner with Digital Operations to address and track opportunities to improve usability and accessibility for our customersAssist other digital team members with site research and analysis


Required Skills/Experience:3+ years in customer experience, technology or related digital experience a plusEnthusiasm and positive attitude a MUST!Has a passion for implementing continuous improvements that impact customer experiencesAbility to work in a fast paced environment that has competing prioritiesA problem solver and self-starter by nature Strong communication skills, ability to engage others, and insatiable appetite to get things doneKnowledge of digital content and content management toolsEducation, Certifications and/or Other Professional Credentials:Bachelor's Degree RequiredHours & Work ScheduleHours per Week: 40Work Schedule: M-F

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.