Citizens Bank Marketing Operations Partner (Aprimo) in Canton, Massachusetts


The Marketing Aprimo Operations Partner will primarily be responsible for supporting the Marketing Management Resource (MRM/OneView) software application utilized by Corporate Marketing. Overall responsibilities will include providing front-line user support, and developing application workflows to support business processes. The MRM/OneView application is utilized to track reviews and approvals of all marketing advertising documents, financial reporting, and documentation for audits.Responsibilities:Developing automated workflows within the OneView software application to support business processesDevelop and deliver training program to new and existing usersTroubleshooting and resolving application issues, which may include working with the vendorLead execution of system upgrades, including User Acceptance Testing of new software versions provided by vendorOngoing testing of new and existing workflows to validate they are working as designed Front-line user support for new and existing users, responding to questions and problem resolutionManage reporting requests, including developing business requirements and partnering with reporting vendor


Qualifications:2+ years of application support experience, preferably with Aprimo softwareExperience in project management or systems implementations, including user acceptance, production release, and successful user adoptionExperience with Microsoft Visio or similar diagram/process flowchart software is preferredExcellent interpersonal and communication skills to develop and influence key stakeholders, and resolve conflicts independently to mutually agreeable solutionsProven ability to deliver through large teams with strong people management skillsTrack record of developing creative solutions and strategies to complex problemsSelf-starter with strong attention to detail, high sense of urgency and ability to work on multiple projects under pressure and meet deadlinesComputer proficiency including: MS Office (specifically Power Point, Word, and Excel)Hours & Work ScheduleHours per Week: 40Work Schedule: Monday - Friday