Parker Hannifin Corp Customer Account Administrator in CAMARILLO, California
Department Marketing Statement
Parker Aerospace is a global leader in the research, design, integration, manufacture, certification, and lifetime service of flight control, hydraulic, fuel and inerting, fluid conveyance, thermal management, lubrication, and pneumatic systems and components for aerospace and other high-technology markets. The company supports the world’s aircraft manufacturers, providing a century of experience and innovation for commercial and military aircraft.
● Provide support to Demand Planners as required (i.e., web portals, customer forecasts, etc.) ● Review customer portals, incorporate PO releases, and changes in demand information. ● Adhere to the “I Am Parker” philosophy. ● Process credit/debit memos in an efficient & timely manner. ● Collect necessary documentation for new account setup after consultation with Business Team Leader. ● Provide professionally written correspondence to customers.
POSITION SUMMARY Administers warranty and maintenance agreements for customer service accounts of moderate scope and complexity to achieve division business objectives and to meet customer performance expectations. Responsible for the direction and oversight of assigned customer accounts. Interprets customer requests, monitors performance and delivery, investigates complaints, and ensures compliance with warranty or maintenance agreements.
ESSENTIAL FUNCTIONS ● Primary interface to the customer for daily questions. ● Participate in customer meetings. Responsibilities include giving presentations to customers. ● Communicate order status. ● Administer non-technical changes and expedite requests. ● Identify/confirm whether engineering product definition exists. ● Review and understand each customer purchase order and contract. ● Assure price adjustments are implemented. ● Initiate purchase order (PO) review. ● Collect necessary information to process export licenses for shipping purposes. ● Authorize Return Material Authorizations (RMAs). ● Ensure technical questions are answered by the Business Teams. ● Responsible for ensuring obstacles preventing the entering of sales orders for New Products are resolved. ● Ensure logistics conditions are met in accordance with contract requirements. ● Perform proforma invoicing.
THIS ROLE REQUIRES U.S. CITIZENSHIP OR PERMANENT RESIDENT ALIEN STATUS
● Communication (Oral & Written) - Ability to communicate effectively with others using the spoken word as well as the ability to communicate in writing clearly and concisely. ● Customer Oriented - Ability to take care of the customers’ needs while following company procedures. ● Presentation Skills - Ability to effectively present information publicly. ● Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea. ● Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others. ● Accuracy - Ability to perform work accurately and thoroughly. ● Relationship Building - Ability to effectively build relationships with customers and co-workers. ● Time Management - Ability to utilize the available time to organize and complete work within given deadlines. ● Detail Oriented - Ability to pay attention to the minute details of a project or task. ● Judgment - The ability to formulate a sound decision using the available information. ● Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. ● Organized - Possessing the trait of being organized or following a systematic method of performing a task. ● Working Under Pressure - Ability to complete assigned tasks under stressful situations. ● Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
SKILLS & ABILITIES Education : Associates Degree in Business, or related field preferred. High school graduate or equivalent with combination of education and experience which has provided both theoretical and practical knowledge in the field may be considered. Professional entry level position.
Computer Skills Proficiency (intermediate skills) in tools such as PowerPoint, Excel, Webfocus/data warehouse, and other similar software products.
PHYSICAL DEMANDS Other Physical Requirements Vision (Near) Sense of Sound (Ability to Effectively Communicate with Customers and Team Members) Ability to wear Personal Protective Equipment (PPE) (As Required)
WORK ENVIRONMENT Enclosed office environment. Occasional exposure to heat and cold while in production environment. Essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
Equal Employment Opportunity
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions.
(“Minority/Female/Disability/Veteran/VEVRAA Federal Contractor”)
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeocselfprintposter.pdf and http://www1.eeoc.gov/employers/upload/eeocgina_supplement.pdf REQNUMBER: 10177-1B