Citizens Bank Deposit Operations Senior Specialist in Bridgeport, Connecticut
The Deposit Operations Senior Specialist performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast-paced environment. Performs high-volume, time sensitive routine and repaired of tasks requiring intermediate research and problem-solving skills in a fast-paced environment. Ensures department SLA's are met with and risk and compliance, quality control standards.Ensures work adheres to regulations and ensures compliance to departmental policies, risk avoidance standards and SLA's. Will perform repetitive daily production activities and processes related to clerical work. Researches routine customer, brand, or bank inquiries as appropriate.Must possess the ability to work efficiently in a high volume, fast passed, deadline oriented environment. May assume department administrative duties as required. Monetary adjustmentsMaintenance of account informationMonitoring account activityReviewing and fulfilling customer correspondence requestsFulfilling requests from other internal business lines for information or monetary adjustments.Performing various quality control functions to validate data.Preparation of reports as necessary.
Required Skills/Experience:2+ years of experience in operations/Retail branch Basic knowledge of accounting - understanding of credits and debitsBasic MS Excel skills - ability to format spreadsheetsAbility to learn new systems and technologyStrong organizational, problem solving and analytical skillsAbility to multi-taskAbility to analyze data and make decisions and implement actionsStrong commitment to the customer experiencePreferred Skills/Experience:Experience with Credit Card Back office processesFinancial Services experience preferred Education:High School Diploma required / Bachelor's Degree preferredHours & Work ScheduleHours per Week: 40Work Schedule: Monday - Friday 8:00 AM- 5:00 PMWhy Work with UsAt Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment and Opportunity Employer/Disabled/VeteranIt is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.Equal Opportunity & Affirmative Action Employer Disabled/VeteranCitizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.