Citizens Bank Network Service Delivery Engineer in Boston, Massachusetts
The Network Delivery Engineer will be a member of the Network
Services Delivery team within the Network Services organization. The Network
Service Delivery Team is responsible for quality delivery of network services
across the enterprise. These services include business requested project support,
properties projects, network platform administration / provisioning, network
platform lifecycle and cable plant facilities management. The successful
candidate should have experience with the delivery of network services across data,
voice and network security platforms.
Network Service Delivery Platforms
LAN / WAN / MAN / WLAN
Software Defined WAN (SDWAN)
Software Defined Data Center (SDDC)
DNS / DHCP / IP Address Management
Web Application Firewall
Network Admission Control
VPN Remote Access
Responsibilities will include (but not limited to):
Lead the delivery of business requested and properties projects requiring integration of multiple technologies.
Maintain network operating environment by supporting lifecycle projects while ensuring compliance with configuration standards.
Support platform provisioning necessary to deliver capabilities defined in network services service catalog
Contribute to the improvement of process, procedures and protocols to maintain a high level of customer satisfaction in the most effective and efficient manner.
Contribute to the development and maintenance of the Network Services service catalog
Escalation point in conjunction with the assigned Project Manager for any deployment issues or escalations.
Resource coordination and assignment for implementation projects, while ensuring consistent and balanced resource utilization across the team.
Partnership and consultation with internal business partners in Cybersecurity, Technology Architecture and Service Operations & Support, including third-party support leads and vendors.
Maintain network solutions that are compliant with Cybersecurity Policy and applicable industry regulations
Support evolution of the network services operating environment through automation and new technology adoption
Bachelor’s Degree in related technical discipline with 5+ years of network service delivery (Data, Voice and Cyber Security) experience.
Experience supporting a multi-platform network environment with demonstrated ability to lead the delivery for current and new technologies
Ability to apply process management principles to set the tone and pace for the maturation of the program
Ability to influence and gain trust at business and technology management levels in multi-culture environments
Ability to manage multiple project activities simultaneously to short timescales
Ability to demonstrate continuous improvement
Good verbal and written communication skills
Self-motivation with the ability to adapt to a rapidly changing technology and business environment
Experience with cloud services and IT service automation
Platform providers experience; Cisco, Palo Alto, InfoBlox, F5, Illumio, Verizon, AT&T
Bachelor's degree in business or a related technical field preferred. Relevant work experience may be substituted in lieu of degree.
THESE POSITIONS MAY BE LOCATED IN ONE OF THE FOLLOWING LOCATIONS: – PROVIDENCE (CRANSTON) RI; BOSTON (DEDHAM/CANTON/28 State Street) MA;
Hours & Work Schedule
Hours per Week: 40
Work Schedule: Monday - Friday, 8:00am - 5:00pm
Why Work with Us
At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment and Opportunity Employer/Disabled/Veteran
It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Opportunity & Affirmative Action Employer Disabled/Veteran
Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.