Citizens Bank Manager Conflicts Office in Boston, Massachusetts


·Acts as the Commercial Bank's single, first call point of contact for deal team vetting and team member conflicts clearing.

·Liaise with business teams across division (Corporate banking, Capital Markets, Broker-Dealer) to understand transaction opportunity.

·Determine deal team assignments based on review of mandates/situations.

·Documents elements of review (including impacted legal entities, deal team members, and persons knowledgeable of a transaction) for each conflict check to ensure the identification and reporting of persons in possession of MNPI and other confidential information to the Control Room based on independent analysis of supporting documentation.

·Facilitate client conflict clearing, MNPI matters, and wall crossing process.

·Partners with other control groups including Legal, Compliance, Control Room to discuss any potential conflicts and manage relevant concerns as deemed appropriate

·Monitoring and Reporting

·Reports on conflict related metrics to Business Line Heads, Compliance, Senior Director and Head of Commercial Risk Mgmt.

·Analyze and monitor compliance with the terms of executed agreements (NDAs, CA & LOI) to verify that the full inventory of terms are monitored.

·Inventory and monitor compliance of executed agreements; liaise with Legal counsel and business line as necessary to ensure compliance with terms and conditions

·Foster a culture of compliance through the establishment of effective systems, controls and procedures to manage conflicts.

·Acts as subject matter expert on conflicts related matters (including matters related to the Citizens Conflicts of Interest Policy and FINRA requirements relative to avoidance of conflicts and record keeping related to person with knowledge of transactions)

·Manage committees including determining attendance of appropriate colleagues and the distribution of materials containing MNPI and other confidential information. Verify persons invited to governance meetings are listed and have been identified as knowledgeable of a transaction and are clear of potential or actual conflicts, or have been identified as Above the Wall colleagues with a need to know. Have appropriate stature to challenge those deemed not appropriate to be in attendance.

·Ensure control procedures are followed to ensure appropriate access to deal rooms and the safeguarding of deal files is achieved. Ensure appropriate documentation of individuals with knowledge of a transaction based on data room access.

·Develops and delivers training to help ensure established systems, controls and procedures to manage conflicts are adhered to.


  • 5+ years of relevant experience. Ideally has a background in investment banking or securities

  • Strong understanding of information barriers and conflicts clearance

  • Handles high volume conflict searches

  • Handles low to medium complexity protection of confidential information issues

  • Knowledge of commercial banking products and services (both credit & non-credit)

  • Working knowledge of Capital Markets including Loan Syndications, Private Equity, and Debt Capital Markets

  • Knowledge of commercial compliance regulations

  • Strong presentation and relationship management skills

  • Ability to work as a team player as well as independently

  • Strong analytical skills, attention to details

  • Adept to working in a fast-paced dynamic environment under tight deadlines

  • Ability to interact at all levels of business effectively