Stryker Spine Team Member (Bethlehem) in Bethlehem, Pennsylvania

Requisition ID 30073BR

Job Title Spine Team Member (Bethlehem)

Group Orthopaedics

Division Spine

Business Unit SLS

Business Function Sales

Country United States

State/Province PA

City Bethlehem

Employment Category Full Time

Percent Travel Required Up to 30%

Shift 1st

About Stryker

Stryker is one of the world's leading medical technology companies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. More information is available at www.stryker.com All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable law. We are an EO employer – M/F/Veteran/Disability.

Job Description / Information

  • Receive, store and issue materials and equipment. Keep records, compile reports/metrics and assist in documenting requirements for the Branch, keeping the Branch at Audit readiness and to address quality issues with Branch Management. Communicate directly with the sales force, internal departments and clients to pursue and resolve issues related to orders, accounts receivable and returns.

  • Provide phone support for inquiries from sales and healthcare professionals

  • Provide support beyond standard hours as needed if call volume and/or workload require additional time

  • Supports Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales

  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

  • Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing

  • Compile, review, and maintain data from, purchase orders, requisitions, and other documents.

  • Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors

  • Determine proper storage methods, identification, and stock location

  • Prepare and maintain records and reports of inventories, shortages and/or shipments

  • Dispose of damaged or defective items following procedures

  • Issue or distribute materials, products parts, and supplies based on information from incoming requisitions

  • Cycle count inventory in various hospitals and office locations throughout territory; reconcile counts with company inventory logs; submit adjustments; responsible to count all branch inventory at least once per annual year

  • Understand and implement procedures to manage inventory shelf life and expired records

Minimum Qualifications

  • 2 year Degree or equivalent work experience

  • Knowledge of the medical implant industry and hospital customer base preferred

  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures

  • Strong skills with office technology (e.g. Oracle, ERP systems, Access, Excel and Word.)

  • Strong problem solving and communication skills

  • Demonstrated phone skills; ability to maintain composure in stressful situations

  • Demonstrated customer service skills, including meeting quality standards for services

  • Demonstrated knowledge of inventory tracking and counting mechanism principles

  • Demonstrated knowledge of relevant equipment, policies and procedures to promote effective operations for the protection of people, data and property

  • Demonstrated knowledge of principles and methods for selection, storage and movement of medical products

  • Demonstrated accuracy in data entry and report generation

  • Demonstrated proficiency in MS Outlook, Excel, Word and Access, ERP systems (including data analysis tools)

  • Strong problem solving and communication skills

  • Assoc Degree or equivalent work experience

  • 2-3 years customer or account management experience

  • Must have excellent organizational, customer service and follow up skills

  • Demonstrated interpersonal skills with ability to successfully communicate verbally and in writing

  • Knowledge of the medical implant industry and hospital customer base preferred

  • Must have the ability to work flexible hours, as needed to support the business needs

  • Must be able and willing to work successfully in a team environment

All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Stryker is an EO employer – M/F/Veteran/Disability